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  • IT Manager - Tzaneen - Full Circle Selection

    Full Circle Selection
    Full Circle Selection Tzaneen

    1 week ago

    Default job background
    Description

    Purpose of the Position:

    • Manage Information Technology and computer systems
    • Main Responsibilities include:
    • Plan, organize, direct, control and evaluate the operations of information systems and electronic data processing (EDP) as well as the Telecommunication system of the Company.
    • Develop and implement policies and procedures for electronic data processing and computer systems operations and development
    • Meet with managers to discuss system requirements, specifications, costs and timelines
    • Hire and manage information systems personnel and contractors to design, develop, implement, operate and administer computer and telecommunications software, networks and information systems.
    • Manage the computer systems budgets and expenditures
    • Ensure Technology is accessible and equipped with up to date hardware and software

    Main Responsibilities:

    • Troubleshoot hardware, software and network communication systems
    • Be up to date with all Company hardware and software updates and functionality
    • Be up to date with Company network and communication system
    • Provide orientation to new users of existing and new technology
    • Train staff on functionality of existing and new technology
    • Provide individual training and support on request
    • Provide recommendations on improvements to information and communication technologies
    • Maintain current and accurate inventory of technology hardware, software and resources
    • Monitor and maintain Technology to ensure maximum accessibility and redundancy
    • Assess and manage all technical issues
    • Management of the Firewall
    • Maintain log and/or list of required repairs and maintenance
    • Make recommendations on sourcing and purchasing of new technology resources
    • Manage Network access to all staff
    • Manage Work Stations
    • Manage hardware installations and updates
    • Manage essential Company Software
    • Manage and supply Network access and User Accounts
    • Manage security of all technology
    • Manage and maintain a complex password system
    • Management of IP addressing
    • Ensure that all critical Systems, Processes and Data are backed up
    • Ensure that backup solutions are configured and are up to date
    • Ensure that the backup solutions are managed and maintained to not lose any data in any event
    • Ensure that Disaster Management plans and procedures are in place
    • Test the Backup integrity and disaster management plan on a quarterly basis to ensure that the data integrity is up to expectations
    • Make recommendations on sourcing and purchasing of new backup technology resources
    • Manage Data access to all staff
    • Manage and support the CRM and ERP Systems specifically SAGE 300 (Accpac) and SAGE CRM
    • Manage the Communication between Developers, Project Managers and the Company End Users
    • Provide First Line support and Training to end users
    • Escalate and follow up on queries that need to be addressed by the Developers
    • Ensure that the Live, Development and Test environments are functional and accessible to all required parties and users
    • Perform any other required duties from time to time

    Knowledge:

    • National Diploma in Information Technology or at least A+, N+ and Microsoft Certification
    • 5-10 years IT Management Experience
    • Must have at least 8 years working experience in the following;
    • Computer hardware and software systems and programs
    • Computer networks, network administration and network installation
    • Computer troubleshooting
    • Computer viruses and security
    • E-mail and internet programs
    • Microsoft Windows and Server Operating Systems
    • Managing a Domain through Active Directory and Terminal Services
    • Database Structure and accessing and extracting Data
    • Sage 300(Accpac) and Sage CRM front and back-end
    • IIS and Webservices
    • SSRS Report Writing
    • WMS Integration
    • API Integration
    • Java or Angular JS Logs and basic debugging skills

    Skills:

    • Management and supervisory skills
    • Ability to install and administer computer hardware, software and networks
    • Team building skills
    • Analytical and problem-solving skills
    • Decision making skills
    • Effective verbal, presentation and listening communications skills
    • Effective written communications skills
    • Stress management skills
    • Time management skills

    Personal Attributes:

    • Be honest and trustworthy
    • Be respectful
    • Possess cultural awareness and sensitivity
    • Be flexible

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