Deli Manager - Edenvale - Cre8work

Description

About Us

A well-established grocery retailer dedicated to providing our customers with high-quality products and exceptional service.

Job Purpose:

The Deli Manager will oversee the daily operations of the deli department, managing staff, ensuring product quality, and providing excellent customer service.

Key Responsibilities:

• Team Leadership

  • Recruit, train, and supervise deli staff, ensuring a high-performing team.
  • Schedule shifts and manage staff to ensure efficient deli operations.
  • Provide ongoing coaching and development to staff, fostering a positive work environment.

• Product Management

  • Oversee the preparation and presentation of deli products, ensuring freshness, quality, and appeal.
  • Manage inventory levels, placing orders, and ensuring stock is rotated to minimize waste.
  • Develop and implement merchandising strategies to promote deli products and maximize sales.

• Customer Service

  • Ensure all customers receive prompt, friendly, and knowledgeable service.
  • Address customer inquiries and complaints professionally, ensuring customer satisfaction.
  • Create and maintain a welcoming and attractive deli counter that encourages repeat business.

• Operational Efficiency

  • Ensure the deli operates smoothly, meeting all health, safety, and hygiene standards.
  • Monitor and manage department budgets, controlling costs and maximizing profitability.
  • Maintain accurate records of sales, inventory, and staff schedules.

• Compliance and Safety

  • Ensure compliance with all food safety regulations and company policies.
  • Conduct regular health and safety inspections, ensuring a clean and safe working environment.
  • Train staff on proper food handling, safety procedures, and hygiene standards.

Key Performance Areas:

1. Sales Growth

   • Achieve and exceed sales targets for the deli department.
   • Implement promotional activities and specials to drive sales and attract customers.

2. Staff Development

   • Build and maintain a skilled, motivated, and customer-focused team.
   • Ensure ongoing staff training and development to enhance service and product knowledge.

3. Customer Satisfaction

   • Maintain high levels of customer satisfaction through quality products and excellent service.
   • Address and resolve customer issues quickly and effectively.

4. Operational Excellence

   • Ensure the deli operates efficiently, with minimal downtime or disruptions.
   • Optimize inventory levels and reduce waste through effective stock management.

Qualifications and Experience:

• Proven experience as a Deli Manager or in a similar role within the retail or food industry.
• Strong knowledge of deli operations, food preparation, and food safety standards.
• Experience in managing, training, and developing a team.
• Proficient in inventory management, merchandising, and financial management.
• Excellent communication, leadership, and organizational skills.

Competencies:

• Passion for food and a commitment to quality and customer service.
• Strong leadership and team-building abilities.
• Excellent problem-solving and decision-making skills.
• Ability to work under pressure and adapt to changing demands.
• High level of customer service and interpersonal skills.