Reservationist Lodge Head Office Jhb East Rand - Springs, South Africa - HotelJobs

HotelJobs
HotelJobs
Verified Company
Springs, South Africa

1 week ago

Thabo Mthembu

Posted by:

Thabo Mthembu

beBee Recruiter
Description
Monday to Friday 8-5

Alternative weekends


Qualifications & Requirements:

  • ResRequest or similar reservations system

Experience:


  • Minimum 3 years' experience.
  • ResRequest (or similar reservations system) experience essential
Package - Salary is negotiable depending on experience and references

  • 15 days annual leave
  • Provident Fund
  • Working alternating weekends

Duties/Responsibilities:

Responsibilities include but not limited to:

  • To deal with reservation enquiries, bookings, deposits, cancellations, confirmations, pro-forma's etc. procedure
  • To deal with the waitlists and complimentary reservations as per procedure
  • To ensure that provisional bookings are followed up
  • Check for double bookings
  • Maximise occupancy with liaison of the reservationists, Reservations Manager and the General Manager
  • Maintain good relations with all other departments
  • Balance occupancies daily
  • Ensure that all filing is up to date
  • Maintain guest history as per procedure
  • Ensure credit policy is adhered to
  • Follow up on travel agent voucher correspondence and other documentation that might be outstanding
  • Ensure the smooth running of the reservations department
  • Check arrivals
  • Check groups check payment received
  • Daily reports to be completed and sent to accordingly
  • Check up on no shows and cancellations
  • Reporting to directors
  • Sober Habits, NO DRUGS
  • Impressive time management and organisational skills
  • Dazzling telephone and communication skills
  • Friendly but professional work ethic.
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