Product Development Specialist - Johannesburg, South Africa - Gilbarco

Gilbarco

Verified Company

Johannesburg, South Africa

1 week ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

JOB TITLE:
Product Development Specialist

DEPARTMENT:
Data & Decision Science***
REPORTING TO:Product Development Leader MEA

REGION:
Bedfordview, South Africa

PURPOSE OF POSITION

The Data & Decision Science Product Specialist will be responsible for utilizing their technical skills to ensure excellent product delivery, through the support of development and documentation of products and solutions.

KEY RESPONSIBILITIES

Become a technical product specialist on the following Solutions, Products and Platforms: Orpak VIT, NavMan Wireless, Orpak site controllers, eNhance and Enhance One controller, VR ATG, Fafnir ATG, Integrator Compact and DF360. Working knowledge all these Solutions, Products and Platforms will also be required.
Provide 3rd line infield and/or remote support to the technical, contractors, distributions and customer with full issue analytics, root cause analysis, resolution and documentation of any identified product technical issues.
External escalation of issues not within 1st or 2nd line support scope to technology partners with full management of resolution cycle and tracking of deployment of identified fixes.
Internal escalation and management of all exceptions, product issues, software bugs and other anomalies identified for resolution through the PPG/APD process.
Implement and track deployment of any identified infield hardware modifications and or software updates that need to be completed.
Develop and document standard works instructions for products and solutions.
Develop and document technical specifications and documentation for products and solutions.
Support the technical training specialist as a product specialist.
Keep up to date with and keep company up to date with technology partner new development and market space technological advancements.

POSITION RELATIONSHIPS

Internal

Senior/Middle management level
Business unit leader.

External

Managerial level customer

MEASURES OF PERFORMANCE (INDICATORS)

Leading Indicators

Quality

98% OTD of Data Requests per customer
98% Quality Target met for customer outputs
98% OTD of Data & Decision Science projects and solutions
95% OTD of internal statistics

Lagging

Best Team Wins

Increase engagement of reporting team by 5%
Increase performance enablement of reporting team by 5%

HSSE

HSSE NM/PI targets met
HSSE Audit targets met

Education/achievements**Post graduate diploma in electronics or higher tertiary qualification required.

Experience/Knowledge**- Technical skillset and good understanding of Vehicle technology and Electronic controls.

Excellent communication skills, both written and verbal, with a good telephone manner,
High level of computer literacy.
A high level of technical ability and the ability to grasp new technologies and translate these technologies into written documentation.
Ability to comprehend processes, and logically solve problems, which may be identified.

ROLE SPECIFIC COMPETENCIES & BEHAVIOURS

Specific Skills

A technical person with the ability to convey technical solutions and materials to groups and individuals in a manner that promotes issue resolution.
A high attention to detail
An ability to develop technical material for technical solutions.
A high degree of accountability & integrity and must be capable of working unsupervised whilst understanding the importance & interdependencies of the team
A good communicator both internally with the other team members as well as externally with our clients
Be able to handle pressure and take responsibility for workload

Customer Driven

Gains insight into customer needs.
Identifies opportunities that benefit the customer.
Builds and delivers solution that meet customer expectation.
Establishes and maintains effective customer relationships.

Collaborative

Works cooperatively with others across the organization to achieve shared objectives.
Represents own interest while being fair to others and their areas.
Partners with others to get work done.
Credits others for their contributions and accomplishments.
Gains trust and support of others.

Inclusive

Seeks to understand different perspectives and cultures.
Contributes to a work climate where differences are valued and supported.
Applies others' diverse experiences, styles, backgrounds, and perspectives to get results.
Is sensitive to cultural norms, expectations, and ways or communicating.

Accountable

Follows through on commitments and makes sure others do the same.
Acts with a clear sense of ownership.
Takes personal responsibility for decisions, actions and failures.
Establishes clear responsibilities and processes for monitoring work and measuring results.
Designs feedback loops into work.

Champions VBS