Residential Manager - Camps Bay, South Africa - HotelJobs

HotelJobs

Verified Company

Camps Bay, South Africa

1 week ago

Posted by:

Thabo Mthembu

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Description

Village N Life is a leading Tourism and Hospitality company based in beautiful Camps Bay, If you thrive on a company culture that focuses on growing their employees through career development and staff incentives, this is the company for you.

Camps Bay Village, part of our portfolio of Serviced Apartments, seeks a Residential Host to manage our self-catering apartments and maximise revenues and profits as set down in the company portfolio.

Minimum Requirements

Matric
Hospitality qualification (advantageous)
OPERA (advantageous)
Previous experience in the same / similar position
Familiar with the duties and procedures in selfcatering operations or Airbnb

Duties and responsibilities

Housekeeping

Ensure all apartments are prepared according to OPERA requests
Manage arrival and departures
Ensure daily allocations are completed
Ensure exit inspections are done when guests have departed, and any breakages and missing items are charged for accordingly
Manage apartment inventories
Residential standards maintained
Lost and found

Facilities

Property inspections all areas tidy (back and front of house)
Storekeeping
Identify, communicate and action any maintenance / facilities matters by observation and guest reviews
All matters arising that cannot be actioned, communicated to management

Communication

Ensure effective communication between operations and other departments
Ensure accurate and timeous submission of all reports and administrative work
Attend management meetings as required

Guest Relations

Be readily available to deal with customer queries and complaints on WhatsApp and in person
Tend to and arrange for all guest needs
To monitor trends in the industry and make suggestions on how these could be implemented

Human Resources