Third Party Portfolio Lead - Johannesburg, South Africa - Nedbank

Nedbank
Nedbank
Verified Company
Johannesburg, South Africa

1 week ago

Thabo Mthembu

Posted by:

Thabo Mthembu

beBee Recruiter
Description

Job Classification

Job Requisition
Closing Date:


  • 23 February 2023
    Cluster:
  • Nedbank Wealth
  • Nedbank Insurance Division
  • Distribution Alternate Channels
    Location:
  • Sandton, Johannesburg
    Please note:
  • Preference will be given to Applicants from Underrepresented Groups
  • Job Family
  • Sales And Services


  • Career Stream

  • Sales


  • Leadership Pipeline

  • Manage Managers


  • FAIS Affected


  • FAIS Affected
  • Yes
    Job Purpose


To assist in unlocking opportunities, managing and enabling Nedbank Insurance Third Party Portfolio in digital channels, call centres and a hybrid model.

To deliver insurance services to bank clients and external partners to achieve team results thus contributing to achieving the banks strategic objectives, financial results and market share.


Responsibilities:


  • Unlock opportunities both internally with Nedbank Stakeholders and externally with Third party partners
  • Formulate the Third Party portfolio road map with Stakeholders for the respective Nedbank Insurance product solutions
  • Work with compliance and governance to onboard Third Party partners to Nedbank Insurance
  • Enable strategy execution by ensuring that appropriate systems and processes are in place to govern the digital and call centre initiatives in a risk mitigated manner
  • Enhance operational effectiveness and efficiencies through data driven insights whilst ensuring the data collection and integrity of data for business processes is maintained.
  • Develop and implement a strategy to build a differentiated culture of continuous improvement through automation and digitization centred in gold standard research.
  • Facilitate compliance by aligning call centre and digital processes with compliance needs.
  • Build and sustain relations to ensure satisfied shareholders, stakeholders, customers, and staff.
  • Ensure all business areas of the initiatives and related decisions are aligned on the executional parameters of the business operations by engaging and communicating regularly with stakeholders
  • Ensure excellence in delivery by contracting with stakeholders regarding service levels and managing and monitoring operational delivery accordingly.
  • Ensure continued satisfaction of stakeholders by identifying and addressing issues or concerns.
  • Facilitate stakeholder awareness through regular operational reporting.
  • Strive to enable client experiences which enable streamlined business processes through frictionless experiences.

People Specification

  • Alignment to enterprisewide projects and initiatives
  • Manage end to end Commercialisation across all Third Party Channels, Platforms and Call Centres in line with the Commercialisation Framework
  • Manage take up of Nedbank Insurance products via Third Party channels and platforms by driving initiatives and campaigns to enhance sales growth
  • Ensure that plans are implemented and financial targets, including average premiums, are met.
  • Lead the conversation around optimisation of digital channels to enable for a seamless customer experience across the digital channels
  • Measure client satisfaction. Improve service, gathering feedback from clients and other stakeholders and taking corrective based on feedback received.
  • Build collaboration with internal and external stakeholders.
  • Build relationships with all relevant stakeholders, including product providers both internal and external.
  • Manage Portfolio growth with internal and external Stakeholders
  • Ensure that latest product information is reflected across channels within Portfolio where Nedbank Insurance products are sold or marketed
  • Contribute to a culture of transformation by participating in Nedbank culture building initiatives, business strategy, and CSI.
  • Participate in the development and implement action plans to address issues raised in culture surveys to improve results.
  • Create a client service culture. Achieve operational excellence.


  • Essential Qualifications

  • NQF Level
  • Matric / Grade 12 / National Senior Certificate
  • Advanced Diplomas/National 1st Degrees
  • Preferred QualificationNQF Level 6 in Business Management
Certification or degree in project management

  • Essential Certifications
  • Preferred Certifications
  • Minimum Experience Level
  • Minimum 3 years enabling or looking after digital or call centre channels, preferably in Insurance, with exposure to the range of experience identified above.
  • Previous experience in sales, marketing, call center and digital in a channel management/ assistant /Key Account Manager role will be advantageous
  • Experience in running or being an integral part of a project

Technical / Professional Knowledge

  • Business administration and management
  • Business terms and definitions
  • Communication Strategies
  • Financial Accounting Principles
  • Governance, Risk and Controls
  • Nedbank policies and procedures
  • Organisational behaviour theory
  • Relevant regulatory knowledge
  • Management information and reporting principles, tools and me
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