Senior Service Delivery Manager - Johannesburg, South Africa - Prorek Solutions

Prorek Solutions
Prorek Solutions
Verified Company
Johannesburg, South Africa

1 week ago

Thabo Mthembu

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Thabo Mthembu

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Description
Act as the primary interface managing the services relationship for the client

  • Perform clientfacing service activation activities
  • Operations performance, including:
  • Service Improvement Plans
  • Establish, monitor, and report Service Delivery Reports
  • Escalation management and Reporting
  • Meeting Management with Clients


  • Major Incidents

  • Scrutinize adherence to process, recommends changes when SLA is not met, and work with larger delivery teams.


  • Change Management

  • Manage and own all RoE Changes.


  • Service First

  • Own Service First asset verification and contract status.


  • Vendor Backout

  • Manage backout issues with Vendor.
Client and site contacts

  • Configuration item and IT service mappings (relationships)

Skills:


  • Ability to establish strong relationships with internal stakeholders and external clients
  • Excellent relationshipbuilding skills
  • Strong ability in managing coordinated delivery of service
  • Excellent written and verbal communication skills
  • Good at solving problems and can use initiative to drive innovation
  • Ability to work well in a pressurized environment
  • Excellent client service orientation
  • Assertive in approach and displays excellent persuasion and influence abilities
  • Highly analytical with proven negotiation skills
  • Passionate, strong initiative, selfdriven with a commitment to succeed

Application Question(s):

  • How many years of experince in Service delivery
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