- A minimum of 2 -5 years' front desk or front-of-house experience.
- A valid driver's license.
- Ability to speak, read and write English.
- Proven experience with welcoming and hosting guests.
- Familiarity with hospitality industry standards.
- Computer literacy.
- A customer-orientated, professional and outgoing attitude along with outstanding communication abilities.
- Excellent organisational and time management skills.
- A proven track record of being able to work in a team.
- Flexibility and a willingness to work beyond scheduled hours when needed.
- An ability to identify areas in need of change/improvements to offer guests a memorable experience.
- Understanding of, and compliance with, company policies and regulations and communicating these clearly to the staff.
- Welcoming guests in a friendly and professional way and serving as a primary point of contact.
- An excellent communicator who can stay positive when facing any challenging situation.
- Reliable and service-orientated.
- Excellent knowledge of spirits and wines and the service thereof.
- Excellent knowledge of the wine list and ability to make recommendations.
- The ability to anticipate the needs of parents when looking after children.
- Excellent knowledge of the menu for kids and the service thereof.
- Hosting drinks and meals.
- Anticipating guest needs and expectations and building rapport with customers.
- Supporting service personnel with questions from guests and assisting the service staff if any issues arise.
- Acting as a link between guests and management.
- Attending meetings with management to discuss problems and strategies for improvement.
- Understanding safety and emergency procedures.
Guest Relations Champion - Grahamstown, South Africa - Greys Personnel
Description
About the Job:The live-in Guest Relations Champion will be responsible for providing their guests with a warm welcome, taking care, hosting and assisting with the management of guests.
Requirements:
R12,000 gross
Accomodation included