- Be Open: Be accessible, candid, collaborative and transparent in the work we do.
- Lead by Example: Commit to integrity and equity in working to meet the diverse needs of all people and communities.
- Make an Impact: Effect positive and sustained outcomes that make our region thrive.
- Be Courageous: Have confidence that taking deliberate, bold and purposeful risks can yield new and valuable benefits.
- Cultivate Belonging: Embrace differences, foster equity, champion inclusion, and empower all.
- Coordinate administrative and technical workloads for the help desk team.
- Manage all tickets in ticket queue and calls escalated by Tier 1 Technical Support.
- Provide updates on changing customer requirements.
- Perform incident management and ensure adequate staffing levels.
- Serve as the liaison between team members, client management, and company management.
- Evaluate user satisfaction and service delivery processes.
- Collaborate with Information Technology and Help Desk teams to discover innovative solutions.
- Prepare reports on help desk metrics.
- Experience leading teams of technical IT staff.
- Knowledge of call tracking and problem management software applications.
- Knowledge of IT hardware and software troubleshooting.
- Ability to analyze data and communicate metrics related to help desk.
- Ability to manage time and effectively delegate tickets based on priorities.
- AZ-800: Administering Windows Server Hybrid Core Infrastructure;
- AZ-801: Configuring Windows Server Hybrid Advanced Services;
- AZ-500: Microsoft Azure Security Technologies;
- SC-200: Microsoft Security Operations Analyst;
- SC-400: Microsoft Information Protection Administrator;
- AZ-700: Designing and Implementing Microsoft Azure Networking Solutions.
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Software Engineer - Johannesburg - ITC Worldwide, LTD.

6 days ago

Description
Technical Support Lead
R 5,900.00 - 6,500.00 (South African Rand)
We are seeking an ITSM Help Desk Lead to oversee our information technology help desk and incoming tickets.
The successful candidate will have a proven track record of providing exceptional IT support and will possess excellent communication, problem-solving, and leadership skills.
Core Values
Responsibilities
Requirements
Certifications
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Senior Software Engineer
LexisNexis- Johannesburg
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Senior Software Engineer
RELX- Johannesburg
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Engineer, Software
Standard Bank of South Africa Limited- Johannesburg
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Engineer, Software
Standard Bank of South Africa Limited- Johannesburg
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Software Engineer
Standard Bank of South Africa Limited- Johannesburg
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Engineer, Software
Standard Bank of South Africa Limited- Johannesburg
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Engineer, Software
Standard Bank of South Africa Limited- Johannesburg
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Software Engineer
Healthforce- Johannesburg
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Software Engineers
Deka Minas Pty Ltd- Johannesburg
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Software Engineer
Network Recruitment- Johannesburg
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Engineer, Software
Standard Bank of South Africa Limited- Johannesburg
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Software Engineer
Standard Bank of South Africa Limited- Johannesburg
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Software Engineering
University of Fort Hare- Johannesburg
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Software Engineer
Standard Bank of South Africa Limited- Johannesburg
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Software Engineering
HelloKindred- Johannesburg
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Software Engineering
25Eight LLC- Johannesburg
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Software Engineer
People Source- Johannesburg
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Senior Software Engineer
LexisNexis- Johannesburg
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Senior Software Engineer
Communicate Engineering- Johannesburg
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Senior Software Engineer
Network Recruitment- Johannesburg