Collections Controller - Port Shepstone, South Africa - Beekman Group

Beekman Group

Verified Company

Port Shepstone, South Africa

1 week ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

Key Performance Areas:
We require an individual that will be self motivated to achieve monthly collection targets.

Primary duties will include the collection on outstanding accounts, allocation of client payments, maintaining debit order and credit card instructions and resolving client queries.

Receive and respond to Freshdesk tickets daily. A service orientated approach must be adopted when assisting members, which may require face to face consultation. Ensuring that established Call Centre performance standards are achieved is necessary.

Requirements:

Matric
Proven collection ability, with a strong focus on customer service and collection experience will be an advantage.
Excellent verbal communication skills
Ability to deal with members in a professional and courteous manner.
Above average computer literacy
Knowledge of timeshare industry and levies will be an advantage.
Analytical & Dynamic
Performance driven
Excellent interpersonal skills
Ability to work independently, and as part of a team
Ability to work under pressure.

Ref# 01/02