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    debt mediation - Pretoria, South Africa - KMCK Talent Sourcing

    KMCK Talent Sourcing
    KMCK Talent Sourcing Pretoria, South Africa

    3 days ago

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    Description

    RESPONSIBILITIES:

    Improve customer service experience, create engaged customers and facilitate organic growth / Giving customer service to clients;

    Contact with Debt counsellors;

    Attend to all daily tasks;

    Meet or exceed set agreed targets;

    Resolve customer issues and retain customers on book;

    Take ownership of customers issues and follow problems through to resolution, including collection of documents;

    Keep accurate records and document customer service actions and discussions;

    Reporting to your Team Leader daily;

    Keep up to date with industry developments and apply best practices to areas of improvement;

    Maintain an orderly workflow according to priorities;

    Understanding of all Finwell systems and payment systems;

    Product house knowledge.

    REQUIREMENTS:

    Proven working experience (3-5 years) in a Debt Counselling/Debt Mediation environment;

    Experience in providing customer service support;

    Excellent knowledge of all Debt Mediation processes and procedures;

    Knowledge of NCR practice and procedures;

    Proficiency in all/some languages will be an advantage;

    Excellent administrative and communication skills;

    Ability to think strategically;

    Advanced troubleshooting and multi-tasking skills;

    Customer service / retentions orientation / Sales.

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