Collections Specialist - Johannesburg - Staff Solutions Recruitment

    Staff Solutions Recruitment
    Staff Solutions Recruitment Johannesburg

    1 week ago

    Description

    Job Description

    The Collections Specialist is responsible for analyzing delinquent accounts and ensuring timely collection of outstanding payments.

    • Analyze delinquent accounts and implement recovery strategies to ensure compliance with regulatory requirements.
    • Develop, maintain, and improve collections systems, processes, and management principles.
    • Formulate and implement annual collections and risk control plans to minimize losses.
    • Review legal and regulatory updates to stay informed of industry standards and best practices.

    This position requires strong analytical skills, attention to detail, and a solid understanding of vehicle financing and credit risk.

    Key Responsibilities:

    1. Collections Strategy Development

    Develop and implement effective collections strategies to recover outstanding payments.

    • Conduct thorough analysis of delinquent accounts to identify trends and areas for improvement.
    • Implement recovery strategies to minimize losses and maximize revenue.

    2. Compliance and Regulatory Management

    Ensure compliance with financial regulations and industry standards by staying up-to-date on relevant laws and regulations.

    • Review and analyze financial regulations to ensure adherence to industry standards.
    • Recommend policy changes to improve collections effectiveness and minimize losses.

    3. Reporting and Analytics

    Generate regular reports on aging accounts, trends, and collections performance to inform business decisions.

    • Develop and maintain comprehensive reporting systems to track collections performance.
    • Analyze data to identify trends and areas for improvement in collections strategy.

    4. Cross-Functional Collaboration

    Collaborate with cross-functional teams, including Risk, Legal, and Business Development, to improve collections effectiveness.

    • Work closely with stakeholders to develop and implement effective collections strategies.
    • Communicate effectively with stakeholders to ensure seamless collaboration and information sharing.

    Key Technical Skills & Tools

    • Credit risk assessment and delinquency management
    • Financial report analysis and dealer evaluation
    • Knowledge of legal processes (repossession, litigation)
    • CRM and collections systems
    • Predictive modeling and automation tools
    • Strong MS Office proficiency (Excel, Word, PowerPoint)

    Qualifications & Experience

    • Bachelors degree in Finance, Accounting, Economics, or related fields (preferred)
    • 23+ years of relevant experience (automotive finance preferred)
    • Knowledge of principles of finance, credit management, commercial banking, and financial analysis
    • Familiarity with auto finance industry regulations and collections best practices
    • Experience working with commercial vehicle dealers or fleet operators is advantageous

    Professional & Core Competencies

    • Strong communication and coordination skills (including professional phone etiquette)
    • Analytical thinking and problem-solving abilities
    • Ability to identify customer risks and take timely actions to mitigate them
    • Understanding of macroeconomic trends and their impact on automotive finance
    • Knowledge of commercial vehicle products, network structures, and customer operations

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