IT Support Technician - Johannesburg - Vine Recruitment

    Vine Recruitment
    Vine Recruitment Johannesburg

    8 hours ago

    Default job background
    Description
    OBJECTIVES
    Serving as the first point of contact for IT support within the organisation.
    Assisting in setting up and maintaining computer and network systems, including configuration, diagnostics, and maintenance.
    Diagnosing and troubleshooting basic software and hardware issues, such as mobile and desktop operating systems, with a willingness to learn more advanced aspects on the job.
    Repairing and replacing damaged computer and network components, ensuring seamless continuity of service.
    Supporting people whenever they encounter challenges with computers and network devices, requiring exceptional communication skills and interpersonal abilities.
    Maintaining and updating technical documentation regularly, reflecting best practices and knowledge acquisition.
    Courier/Collect/Deliver hardware, and devices to customers, or suppliers, adhering to quality control standards.
    Maintain hardware inventory list, and keep the storeroom updated, and clean, ensuring accurate tracking and retrieval.
    Assemble ruggedized Raspberry Pi units and other basic hardware components, leveraging 3D printing capabilities and expertise.
    Manage 3D printer output and capacity for ruggedized Raspberry Pi components, balancing efficiency and quality requirements.

    ROLE REQUIREMENTS
    Formal Qualifications
    Bachelor's degree or equivalent in Computer Science, Information Technology, or related field is preferred but not required.
    KNOWLEDGE, COMPETENCIES AND SKILLS
    Familiarity with Windows, Mac, and Linux operating systems, as well as networking protocols and architectures.
    Problem-solving skills, with ability to analyze complex technical issues and develop effective solutions.
    Technical documentation skills, with proficiency in creating and maintaining detailed, accurate records.
    Organisational and interpersonal skills, with experience in customer-facing roles and team collaboration.

    JOB RELATED EXPERIENCE
    2+ years of experience in IT support or IT technician roles, preferably in a help desk or field services environment.
    Strong understanding of computer and network security principles, including firewalls, antivirus software, and malware protection.
    Experience with virtual network solutions, remote support tools, and incident management processes.
    Excellent communication and interpersonal skills, with ability to work effectively with diverse stakeholders, including internal customers and external partners.


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