Reception / 2IC to GM / Administrator / Reservation - Eastern Cape, South Africa - Dream Hotels and Resorts

    Dream Hotels and Resorts
    Dream Hotels and Resorts Eastern Cape, South Africa

    1 week ago

    Dream Hotels and Resorts background
    Full time
    Description

    Looking to place a Reception / All-Rounder / Reservations... build your CV by gaining experience and 360 exposure to the management of a Lodge... You will be assisting our kind and caring GM, being her right hand, whilst you assisting in administration, reception, reservation, FO... you name it... there you will be assisting. Subsequently, the obliging, helpful, diligent graceful follower would most likely be the successful incumbent. Considered an excellent opportunity for the more mature applicant...

    This position includes accommodation

    Duties:

    Responsible for FO / Reception / Reservation

    • Maintain a positive attitude and friendly demeanour.
    • Welcome guests as they arrive.
    • Manage incoming calls
    • Perform reservation requests
    • Respond to all guest questions and requests.
    • Manage guest bookings and reservations.
    • Keep a tidy and orderly work space.
    • Verify customer information and payment options,
    • Determining rooms available
    • Assign rooms and respond to customers with confirmation emails or letters.
    • Accept payments
    • Check guests out.
    • Administration

    Must have exp in:

    • Point of sale system Apex, Plus central, Nebula Pos
    • Min 1- 2 yrs exp in Reservation / Reception /FOH
    • Min 1 -2 yrs exp in Stock Control
    • Previous exposure to a Lodge / Hotel environment
    • Exp in Compliance officer
    • Guest Liaison
    • Previous exposure to a Lodge / Hotel environment
    • Pref a tertiary education in related field

    KPA's

    • ensure faultless and continual quality customer service at all times
    • manage bookings, greet guests,
    • seamlessly resolve customer issues or complaints.
    • Strong multi-tasking skills; multi-tasking with ease
    • Sound communication competencies
    • Capable of working in a fast-paced environment.
    • Ability to manage complaints subtly.

    Qualification

    • Matric
    • Relevant tertiary qualification would be advantageous
    • Strong working knowledge of the Microsoft Office Suite and other relevant computer programs.

    Soft Skills

    • Obliging character
    • Diligent
    • Friendly demeanour.
    • Problem Solving.
    • Multi-tasking

    For the young & guest orientated, this position holds ample opportunities within the Group as a whole