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    • Principal Security Managed Services Engineer - Johannesburg - NTT

    NTT
    NTT Johannesburg

    1 month ago

    ntt background
    Description

    Impactful Role at NTT DATA

    This is a highly skilled engineering position responsible for designing, implementing, and managing complex security solutions for clients. As a subject matter expert in security technologies and managed services, this role acts as a consultant ensuring contracted Managed Services outcomes are delivered to the client.

    This strategic role focuses on improving existing infrastructure with next-gen Firewall, Zero Trust Security architecture, and providing guidance through IP on architecture/project-related activities.

    Key Responsibilities:

    • Create and maintain security infrastructures of managed services for clients.
    • Provide highly technical or sophisticated support across security technologies/security solutions.
    • Offer consultancy support where fourth-line engineer teams were unable to resolve issues.
    • Share knowledge to resolve problems, document them, and push the knowledge down to other engineers.
    • Act as emergency support contact as needed for critical client and business-impacting issues.
    • Communicate with other teams and clients for extended support.
    • Lead the design and architecture of managed security solutions for clients, considering their unique requirements and business objectives.
    • Oversee the implementation of security solutions, including security design, configuration, and deployment, and ensure adherence to best practices and industry standards.
    • Monitor and optimize the performance of clients' security infrastructures, identifying and resolving issues proactively.
    • Implement and maintain security measures, ensuring compliance with relevant industry regulations and data protection standards.
    • Lead the troubleshooting and resolution of highly complex security-related incidents and problems and provide technical expertise and guidance to resolve critical issues.
    • Continuously identify opportunities to improve performance, security, and service delivery, driving process enhancements and technological advancements.
    • Create and maintain comprehensive technical documentation, including security diagrams, configurations, and operational procedures.
    • Develop scripts and automation solutions, streamlining security operations, and enhancing efficiency.
    • Play a pivotal role in deploying and managing security solutions, integrating automation tools, and driving innovation to meet the evolving needs of clients.
    • May manage and implement projects within the technology domain, delivering effectively and promptly per client-agreed-upon requirements and timelines.
    • May work on implementing and delivering Disaster Recovery functions and tests.
    • Perform any other related tasks as required.

    Knowledge and Attributes:

    • Excellent problem-solving skills with the ability to identify complex security issues, brainstorm potential solutions, and choose the best way to resolve an issue.
    • In-depth knowledge of security technologies and understanding of managed services concepts.
    • Excellent knowledge of security monitoring and management tools for performance optimization and troubleshooting.
    • Demonstrate leadership skills, with effective communication and interpersonal skills to interact with clients, vendors, and internal teams.
    • Project management skills and the ability to handle multiple tasks and priorities effectively.
    • Excellent scripting/programming skills.
    • Strong scripting skills in languages such as Python, Perl, or Ruby, and experience with automation tools like Ansible, Puppet, or Chef.

    Academic Qualifications and Certifications:

    • Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience).
    • CCNP or PCNSE in Security / CCIE / CISSP / Automation certifications or equivalent preferred.
    • Firewall vendor certification is mandatory.
    • Certifications relevant to the services provided (certifications carry additional weightage on a candidate's qualification for the role).

    Required Experience:

    • Extended Managed Services experience handling complex Security Infrastructure.
    • Extended knowledge and experience in ticketing tools, preferably Service Now.
    • Extended experience working in multiple large Global Enterprise client outsourcing projects.
    • Extended vendor management experience.
    • Extended in-depth experience and understanding of the IT industry and standards for IT service management.
    • Extended experience in more than one area of expertise.
    • Extended experience across Emerging technology and trends impacting IT operations.
    • Extended experience in designing, implementing, and managing complex enterprise security solutions.

    About NTT DATA:

    NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize, and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future.

    We Are an Equal Opportunity Employer:

    NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category.

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