Senior Workday Consultant - Cape Town, South Africa - Barratt and Co

Barratt and Co

Verified Company

Cape Town, South Africa

1 day ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

Duties & Responsibilities
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Service Delivery:Ensure projects and solution deliveries have the required documentation, testing plans and outputs. Provide second level incident support to the business and ensure that all potential risks that may impact on the performance and success of the department are identified, escalated and mitigated. Draw up and follow detailed specification
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Process Optimization:Create re-usable solutions and processes that can save time, efforts and result in better quality and ensure alignment across all Workday System.
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Delivering results and meeting customer expectations:Monitor own workload and manages deliverables accordingly and facilitate the discussion and resolution of design / programming / functional issues with the business/SDM as appropriate. Proactively communicate and share information and encourage discussion and debate (share successes, highlight challenges and identify and manage risks).
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Internal and external stakeholder relationship management:Build and maintain effective relationships with all key stakeholders to facilitate organisational effectiveness Identify areas of concern in terms of reporting and use influence to debate and agree the best way forward
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Influence and negotiation:Use influence and negotiation to achieve win-win outcomes and initiate meetings with key stakeholders to track progress, manage expectations and ensure clients needs are met.

Minimum Requirements:

National Diploma in Information Technology or Recognition of Prior Learning
Minimum of 5 years relevant Workday experience
Minimum of 2 year working on medium to high profile projects or tasks
Exposure to a customer service environment
Knowledge of Retail environments is advantageous
SAP Integration experience
Ability to identify problems and design solutions with Workday
Good communication, analytical and presentation skills
Computer literate: MS Office

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Competencies:

Strong problem
solving skills to drive resolution of Good communication, analytical and presentation skills
Problem Solving
Resilience and Stress Management Teamwork Influencing and Impact (inc. Negotiation)
Business Insight Process and Technological Competence
Knowledge Management
Customer Service Orientation
Planning and Organising