Customer Experience Ambassador - Polokwane - FirstRand Bank Limited

Description

Description

To deliver exceptional customer experiences by being empathetic and responsive to customer needs, expectations, and providing tailored solutions including directing customers to the most suitable channel while adhering to policy and process.

• Connect with our customers by living up to our brand promise of how we can help them at all times.


• Converse with our customers in a way they fully understand and provide helpful solutions and products based on their needs.


• Always conduct themselves in an ethical manner.


• Adhere to the TCF (Treating Customer fairly) principles in all that you do.


• Identify and sell/cross-sell products aligned to customer needs.


• Maximise channel optimisation opportunities identified aligned to customer needs.


• Ensure activities support cost containment and reduction.


• Optimise every customer interaction to migrate or convert customer to eChannels and/or encourage use of digital and self-service channels.


• Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions.


• Fulfilling transactions above the benchmark set and providing an exceptional customer experience.


• Demonstrate behaviour in support of the organisational values.


• Takes accountability for own performance, personal, and career development.


• Improve knowledge and competencies by completing training specific for role as per eCareers.


• Contribute to the overall effectiveness and success of the team.


• Maintain an ability to adapt to ever-changing business and customer needs.



Job Details




Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.




All appointments will be made in line with FirstRand Group's Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.