Production Support Analyst - Johannesburg, South Africa - Boardroom Appointments

Boardroom Appointments

Verified Company

Johannesburg, South Africa

1 week ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

Minimum requirements:

Relevant degree
35 years technical and support experience
Proven experience of working handson with a variety of platform technology
API integrations and providing technical support on the same, preferably in a Banking environment.
Knowledge of relevant internet and connectivity protocols.
Knowledge of API's
Expert experience in reading log files, understanding of reading traceroute and telnets.
Experience with SQL and a variety of databases.e.g. MySQL etc. (internal and external APIs, file transfers, and SQL queries).
Creative, collaborative thinker with an ability to learn new things, assess problems, and identify proactive solutions quickly.
Selfstarter, dependable, reliable, detail oriented, time management sensitive, and comfortable leading change and getting things done with accuracy.
Stakeholder management experience, with the ability to communicate effectively at different levels of an organization.
Office based and willing to work weekends and extended hours when required
Experience with SQL and a variety of databases.e.g. MySQL, APIs, file transfers protocols
The ability to understand JSON/XML
Excellent communication skills and ability to engage with internal and external stakeholders and clients.

Responsibilities:

To provide specialist business and systems support to Corporate and Investment (C&I) banking clients to help minimize business disruption and enable business continuity.
This role provides support to a platform that operates 24x7 with business hours
Monday to Sunday and will include some out of hours activity to support both anticipated and unplanned system changes.
Working understanding of Foreign Exchange and SWIFT would be beneficial
Serves as a liaison between various product and client engagement teams.
End to end resolution of production queries raised by the client engagement teams while also ensuring constant liaison activities with relevant stakeholders till resolution
Troubleshooting existing integrations and providing technical support to our C&I clients.
Relationship management: Facilitates issue resolution with technology partners and plays an advisory role as it relates to system enhancements for an enhanced client experience.
Communicates product and detailed data specifications to clients and partners as needed in technical or nontechnical client meetings.
Identifies and suggests process and technology opportunities which will improve the API service offering to customers and drive internal efficiencies as it relates to the banks HosttoHost platform.
Performs full system, data integrity and user acceptance testing with technology platforms.
Provides technical expertise and guidance to clients representatives and technical specialists.
Expert experience in troubleshooting network problems.