- Responsible for customer satisfaction through quality of service and regular, proactive, and precise on-site communication;
- Responsible for accurate and real-time back reporting of work performed;
- Maintain excellent relationships with the customers, the contact person, and end-users on site;
- Manage the site environment during service operations;
- Identification of site risks, and timely communication of any such occurrences;
- Identifying "unplanned" service repairs based on the equipment needs, contacting the on-site contact person, getting his approval if not covered by the contract, and performing them;
- Management of PAR stock levels (shelving, inventory, stock transfer) and timely issuance of replenishment orders;
- Submit timesheets based on the execution.
- One or more of the following qualifications:
- Red seal trade test certificate lift mechanic;
- Completed NQF level 4 certification with apprenticeship program (minimum 4 years);
- Completed Electrical/Mechanical Engineer Diploma/Degree with completion of at least 12 months shadowing a competent lift mechanic;
- Completed NQF level 5 certification with completion of at least 12 months shadowing a competent lift mechanic;
- Good communication skills with basic IT skills.
Maintenance Technician - Cape Town, South Africa - KONE
Description
KONE is looking for a qualified Maintenance Technician in Cape Town , South Africa. Our team is composed of maintenance professionals who provide on-site customer service to ensure the smooth and safe operation of our equipment. We are now looking for a service-minded Maintenance Technician to provide professional elevator and escalator maintenance service to our customers.
In this role, you will be at the core of KONE - an everyday hero who makes people's lives easier. You will work towards ensuring quality service, improving equipment safety and performance as well as promoting regular and proactive on-site communication to customers and the people using the equipment.
Responsibilities:
Skills & Experience:
Selected candidates will be sent an automated assessment via email, please make sure you check your spam folder when keeping a look out for this assessment.
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