Community Manager- Hotel Group- Cape Town - HotelJobs

HotelJobs

Verified Company

Cape Town, South Africa

1 week ago

Posted by:

Thabo Mthembu

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Description

We are looking for a dynamic and talented Community Manager with excellent all round operational and property management skills to join our team.

The Community Manager is responsible for helping with the day-to-day management of the site and its staff. Will have accountability for operational budgeting, planning, organising and directing all location services, including front-of-house, security, housekeeping and maintenance. This is an important assistant management role within the business.

This role is responsible for the overall performance of a specific location or group of locations by supervising the housekeeping staff, maintenance staff and service providers to ensure service delivery standards are met, particularly in relation to the overall well-being of members and property partners.

Key Performance indicators include maintaining property standards, occupancy levels, variance to budget and required benchmark issue/ticket resolution. As the role is a management role within the business, this person will also be responsible for instilling and encouraging the Company culture within the team under their guidance

PUR PO S E O F T H I S R O L E

To provide overall management, accountability and direction for the operation of the location/s.
To maintain location occupancy, control location operating costs and generate targeted location net operating income that meets or exceeds budget, with guidance and support from the Exco and senior management team.
Establishing and maintaining mutually beneficial relationships with members, contractors, service providers, management and team members.
Ensure the location runs a full engagement, events and activations program to drive occupancy, retention and repeat memberships.

R E MUN E R A T I O N

Salary is dependent on experience.

This is a full-time, permanent position.

It is an office based position.

Q UA L I FI CA T I O N S & E X PE R I E N CE
years professional knowledge and/or work experience

Minimum of 3 years in Hospitality or Property Management
2 Years management position

Industry/related experience

Hotels and resorts or commercial and retail property
Strong financial skills
You will be able to demonstrate a high level of agility in a demanding environment and be able to effectively communicate with a broad range of stakeholders.
Exceptional project management skills will be considered fundamental together with a motivated and commercially astute approach.

E S S E N T I A L S K I L L S

Proven track record of successfully building and nurturing multilevel client relationships
Exceptional listening skills and superior written and verbal communication skills in English, to produce wellthoughtout professional correspondence that is free of grammar and spelling errors
Ability to effectively interpret and anticipate client needs, and foresee problems and prevent them by acting efficiently
Excellent time and task management skills and the ability to manage multiple priorities
Ability to work both independently and within a team environment, with focus and excellent attention to detail
Property management and Hospitality experience

H A R D -S K I LL R E Q UI RE ME NT S

Strong property or hospitality experience
Excellent track record with roles that require logistics/operational management
Financial skills

S O FT -S K I L L R E Q UI R E MEN TS

Dispute resolution skills
Hospitalitycentric approach to dealing with customers and stakeholders
Exceptional people skills
Excellent organiser and planner
Selfmotivated
Time management skills will be considered fundamental together with a motivated and commercially astute approach
The ability to adapt quickly to change
Ability to demonstrate a high level of agility in a demanding environment and be able to communicate effectively

O T H E R R E Q UI R E ME NT S

Own transport - Own phone - Laptop will be provided - Live in Cape Town (office based position)

S Y S T E MS