IT Support Technician L - Cape Town, South Africa - Clicks Group Limited

Clicks Group Limited
Clicks Group Limited
Verified Company
Cape Town, South Africa

1 week ago

Thabo Mthembu

Posted by:

Thabo Mthembu

beBee Recruiter
Description

Listing reference: 016682
Listing status: Online-
Position summary

Industry:
Wholesale & Retail Trade

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Job category:Helpdesk and Technical Support
Location:Cape Town

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Contract:Permanent
EE position:Yes
Introduction

  • To ensure effective and efficient resolution of all logs assigned according to agreed service levels in order to minimise the effect of technology disruptions to users.
    Job description
  • Effective logging, diagnosis and resolution of desktop related calls in order to ensure customer service rendered
  • Ensure adherence to service level agreements in order to maintain effective customer service
  • Provides technical guidance and assistance to other members of staff as and when required
  • Problem solving research problems/solutions and make recommendations as needed
  • Good personal time management skills determine time estimates and schedule for own work and resolve issues in a timely manner.
  • Work independently on routine assignments as well as conducting joint tasks within the team.
  • Prebuild and setup PCs/ notebooks and systems where required.
  • VLAN; Wi-Fi and Network Switches experience.
  • Provided user support and problem resolution for desktop computers, network access, Email, and imaging Windows 10 to several computers using SCCM.
  • Managing customer expectations and ensuring service recovery
  • To ensure following up on calls and escalations throughout the day whilst keeping management updated at all times
  • Testing of new equipment and assisting the development team in finding solutions in ensuring the equipment functions in the designated environment
  • Maintaining a record of problems and action taken to provide written communication to all staff within the business to prevent further queries.
  • Ensuring that technical knowledge is current
  • Assist in maintaining the desktop hardware and software asset register
  • Ensuring excellent working knowledge of the equipment maintained in the IT estate and maintaining security of assets and confidential information
  • To undertake any other reasonable duty or project within reason as required by the organisation
  • Ensure compliance to all Health and Safety standards and report any unsafe conditions to the relevant stakeholders

Minimum requirements

Experience and Knowledge Required

Job Skills

  • Networking
  • Knowledge of the following is required:
  • Microsoft Windows Operating systems
  • Microsoft Office
  • Desktop and Laptop hardware components and peripheral hardware
  • Microsoft Active Directory
  • File and print sharing
  • Antivirus and security
  • Updating and deploying Firmware and BIOS Upgrades
  • Change Management
  • Troubleshooting and running diagnostics.

Job Experience

  • At least 5 years' experience as a desktop support engineer

Education

  • National Senior Certificate (Grade 12).
  • NQF level 6 IT Qualification in Information Technology or valid IT Certification, i.e. CompTIA, Microsoft, etc.
  • Certification from software / hardware manufacturer, i.e. Cisco, Microsoft, etc. (beneficial)

Job related competencies
Deciding and Initiating Action

Presenting and Communicating Information

Writing and Reporting

Analysing

Planning and Organising

Delivering Results & Meeting Customer Expectations

Following Instructions and Procedures
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