Group Hotel Manager - KwaZulu, South Africa

Job summary

The Hotel Group Manager will be responsible for the overall strategic, operational, and financial management of the three properties.

Responsibilities

• Operational Management
• Oversee daily operations across all three properties, ensuring smooth running of front office, housekeeping, food & beverage, and maintenance.
• Implement and monitor standard operating procedures (SOPs) for service excellence and consistency.
• Coordinate staff scheduling to optimize productivity and manage costs.
• Ensure compliance with health, safety, and licensing regulations.
• Financial & Business Performance
• Prepare and manage annual budgets, monthly forecasts, and financial reports for each property and the group as a whole.
• Monitor and improve occupancy rates, average daily rates (ADR), and revenue per available room (RevPAR).
• Control costs and identify opportunities to improve profitability.
• Sales, Marketing & Guest Relations
• Develop and execute marketing and sales strategies, including online presence, partnerships, and promotions.
• Maintain strong relationships with corporate clients, travel agents, and event planners.
• Oversee guest experience standards, ensuring high ratings on booking platforms (e.g. , TripAdvisor etc) and effective handling of complaints.
• Human Resource Management
• Lead, motivate, and develop a multi-property team, fostering a culture of service excellence and accountability.
• Recruit, train, and evaluate staff across all locations.
• Implement staff incentive programmes and enforce company HR policies.
• Strategic Growth & Projects
• Identify and implement new revenue streams (e.g. conferencing, events, catering).
• Drive capital improvement projects, renovations, and upgrades as needed.
• Analyse market trends and competitor activity to stay ahead in the regional hospitality market.

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Job description

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