Customer Liaison Officer - Durban, South Africa - Staff Solutions

Staff Solutions
Staff Solutions
Verified Company
Durban, South Africa

2 days ago

Thabo Mthembu

Posted by:

Thabo Mthembu

beBee Recruiter
Description

KwaZulu Natal, Durban**
Negotiable - Negotiable Monthly Cost To Company (Market related)

VACANCY ALERT

Our client in the renewable energy sector, based in Durban, seeks to employ a Customer Liaison Officer.

Duties:


Order Processing:

***-
Contacting customers daily as per calling schedule.
***:
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Receive calls & orders from customers.
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Liaison with the Business Representative.
***:
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Receive and action work instruction/s from Business Representative.
***:
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Check account status, credit viability and limits.
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Check stock availability and advise customer.
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Generate orders on SAP as per generated order procedure.
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Release order (invoice generation) for shipment and FLO.
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Advise Warehouse & Distribution Manager, Supervisor and Logistics Supervisor on orders not released.
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Control special, late and same day deliveries by recording these deliveries on the special/ late delivery book.
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Advise customer of planned delivery time.
***
Process Claims:***-
Actioned by Customer Liaison Officer directly/or only from the business representative.
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Generate orders on SAP as per claims procedure.
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Generate orders on SAP as per rotation procedure.
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Generate instructions on SAP as per Check & Charge procedure.
***:
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Release orders (invoice generation) for shipment and FLO (Feedback Logistics Optimizer).
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Oversee daily general admin duties to support all customer services functions.
***
Service Support (External and Internal):***-
Address queries passed on by Logistics within 8 hours of receipt of the query.
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Address any special /miscellaneous requests from customers.
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Provide quotes on an Ad Hoc basis to customers.
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Build and maintain acceptable customer service standards with the Warehouse and Distribution department (Warehouse Supervisor, Logistics) and business representatives at all times.
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Resolve customer queries (within 2 hours of receipt of query) passed on by the business representatives or any other key stakeholder in the business.
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Team Work
  • Must be able to support the entire team on any overflow work when required.
***
Requirements:***-
Grade 12 or equivalent
***:
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A minimum of 2-3 years Call Centre and Customer Service experience
***:
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Must be IT literate, and proficient specifically in Microsoft Office (Excel) and SAP
***For more information please contact:
  • Chane Tessner
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