Ref# 68423 - Sandton, South Africa - RAKKGALAKANE RECRUITMENT

RAKKGALAKANE RECRUITMENT

Verified Company

Sandton, South Africa

1 week ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

Matric

Minimum of
35 years' Credit Control experience:
Strong reconciliation skills essential
High Tolerance for stress
High level of professional communication skills essential

-
MS Office / Suite:

Advanced knowledge of
excel formulas
advantageous:
SAP experience
advantageous

Duties & Responsibilities
-
To maintain a good credit book and collections according to company standard:

Responsible for
customer portfolio allocated to you

-
Maintain customer /account data in terms of standard operating procedures:

Monitor the credit limits and
take / recommend the appropriate action:

-
Collection of payments within
target and performance driven KPI's:

-
Cash allocations
claims templates:

-
Escalation of overdue payments:

-
Dunning process to be followed with all overdue amounts:

Timely and accurate reconciliation of customer accounts
Attend to all
communication, telephonically or written in a professional manner

-
Building good inter-departmental relationships to aid with resolving queries
-
Appropriate and timeous identification of potential bad debts and /
prescribed debt for escalation and resolution:

Review held order reports for appropriate action

-
To aid with reporting accuracy, ensure that appropriate notes are captured against the account to aid:

Ensure that account statements are managed and sent as per defined timelines:

-
Ad-hoc queries to be attended to

All matters not resolved to be escalated to the Supervisor, Client, and Manager for further instruction and/or assistance
Relevant documentation provided for customer meetings to accurate and presented as required as well as ensuring all deadlines are met

-
Investigation and following up on all claims (price/stock) with customer, client, and internal departments
-
Providing / submitting supporting documentation of customer requests (invoices, pod's credit notes etc.)
-
Raising claims, journals, rebates, pardons, log fees per monthly schedule:

Credit Services/ SOP / m Uti Manual compliance:
Provide excellent client,
customer service (internally and externally):
Professional
Deadline Driven
Team Player
Attention to detail
Confident
Levelheaded
Punctual
Organized
Effective time management skills
Solutions driven with the ability to think outside of the box

Added Advantages for this Role:

-
Credit Management Diploma / Diploma
Previous
Shared Services Centre environment experience an **advantage