Food & Beverage Manager The Silo Hotel - Cape Town, South Africa - The Royal Portfolio

The Royal Portfolio
The Royal Portfolio
Verified Company
Cape Town, South Africa

1 month ago

Thabo Mthembu

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Thabo Mthembu

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Description

The Food & Beverage Manager at The Silo Hotel ensures that all aspects of the F&B department and its three popular outlets are well managed, in terms of the product and our people.

In addition, they are responsible for making sure that the hotel exceeds the Food and Beverage quality and service standards of The Royal Portfolio, in the pursuit of the company purpose, which is _"to give our guests a complete experience and a perfect stay"_.


MAIN DUTIES & RESPONSIBILITIES
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Guest Experience: Ensure that our guests experience a perfect a stay - that all their dining expectations are exceeded and all their needs anticipated well ahead of time. Ensure that all guests are received and served in accordance with The Royal Portfolio standard of hospitality, and that all guest comments and complaints are dealt with accordingly. Work closely with the Executive Chef to ensure the two departments work seamlessly together.
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Staff Management, Training & Development: Ensure all staff are managed in accordance with TRP purpose & values. Ensure rosters are well managed according to occupancy and expected day visitors, in line with budgets. Oversee staff ongoing performance management, motivation, recognition and disciplinaries where needed. Manage interview and onboarding of all new starters. Ensure training needs analysis conducted in order to ensure any gaps in knowledge or skill are addressed as soon as possible.
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Operations and Admin:Ensure that all department operations are managed effectively and efficiently and that HR is deployed effectively. Ensure all department admin is complete and correct as needed by other departments and that daily, monthly, weekly admin is delivered as required.
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Manage Budgets:Ensure that all budgets are managed in order to achieve profitability and sustainability. Control waste and expenditure in accordance with the budget and purpose & values.
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Repairs and Maintenance/Assets/Inventory Management:Ensure that all equipment in the department is managed and maintained as per best practices. Ensure preventative maintenance is planned and implemented. Ensure that department assets/ inventory is managed effectively and efficiently, logging and recording all maintenance related issues.


REQUIREMENTS, QUALIFICATIONS & EXPECTATIONS

  • Formal Tertiary institution qualification, Hospitality or Hotel Management Degree or Diploma
  • 3 to 5 years Mid to Senior managerial experience in a luxury 5* hotel or multi
- outlet General Management in a free-standing luxury restaurant environment

  • Ability to absorb high levels of pressure
  • Ability to work unsupervised,
  • High guest focus orientation
  • Strong interpersonal, leadership and motivational skills
  • Excellent conflict resolution skills
  • Excellent communication, both verbal and written in English
  • Resilient, resourceful, adaptable and flexible
  • High levels of Integrity and transparency
South African citizenship is advantageous. A valid work permit is essential if you are not in possession of a South African ID document.

**All new appointments at The Royal Portfolio's properties will need to show proof of vaccination against Covid 19.
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