Night Auditor - Polokwane, South Africa - Greys Recruitment

Description

• 3 to 4 years of experience in a night audit position.
• Proficient in Opera Systems
• Strong Management Skills
• Matric
• Relevant qualification is required

1. Front Desk Operations:
   • Check-in and check-out guests during the overnight shift.
   • Respond to guest inquiries, requests, and complaints in a courteous and professional manner.
   • Handle reservations and room assignments.
2. Financial Transactions:
   • Balance and reconcile daily financial transactions, including room charges, cash, and credit card payments.
   • Prepare and distribute daily financial reports to management.
   • Verify the accuracy of guest folios and billing information.
3. Nightly Auditing:
   • Conduct nightly audits of guest accounts, ensuring accuracy in charges and payments.
   • Identify and resolve discrepancies in financial records.
   • Maintain records of cash transactions and reconcile cash drawers.
4. Security and Safety:
   • Monitor security cameras and perform routine patrols of the property to ensure the safety and security of guests and premises.
   • Respond to emergency situations, such as fire alarms or medical incidents, following established protocols.
5. Administrative Tasks:
   • Complete end-of-day procedures, including posting charges, generating reports, and preparing the hotel for the next day's operations.
   • Perform data entry and maintain accurate records of guest information and transactions.
   • Assist with administrative duties as needed, such as filing, photocopying, and organizing documents.
6. Customer Service:
   • Provide exceptional customer service to guests, addressing their needs and concerns promptly and professionally.
   • Assist guests with special requests, such as arranging transportation or providing local area information.