Front Office Manager - Johannesburg, South Africa - Hyatt House Rosebank

Description

VACANCY:
FRONT OFFICE MANAGER

HYATT HOUSE
ZA - GT - Johannesburg

Full - time

Monthly South African Rand (ZAR) pay basis


Salary:
Negotiable


Position:
Front Office Manager


Place of Work:

Hyatt House Rosebank Hotel Division:
Operations


Responsible To:
Cluster Hotel Manager


Scope and General Purpose of the Job:

Duties include but are not limited to:

Operations

• Oversee daily operation of the front office desk, including guest checkin/check

- out, room reservation and guest satisfaction.

• Train, supervise and mentor front office staff to ensure adherence to hotel standards.
• Participate in the recruitment and selection process of front office staff.
• Assist in implementing strategies to maximize room revenue and occupancy levels, including upselling and crossselling techniques.
• Oversee the checkin/checkout process, including room assignments, billing, and payment processing.
• Monitor and enforce hotel policies and procedures to ensure compliance and uphold standards of quality and service.
• Maintain accurate records and reports related to front desk activities, including occupancy, revenue, and guest feedback.
• Coordinate with other departments to ensure seamless service delivery.
• Handle guest complaints and concerns with professionalism and patience.
• Maintain an organized and efficient front desk.
• Implement and monitor office budget and expenses.
• Stay updated with the latest trends in front office operations and hospitality technology.
• Promptly handle, follow up and secure any lead received by the Sales/events or Reservations department.

Skills, Knowledge and abilities

• Highly observant
• Problem Solver
• Effective Communicator
• Ability to work under pressure
• Good time management
• Customer focused
• Strong leadership and people management skills
• Excellent planning and organizational skills

Qualifications & Experience:

• Degree/ Diploma in Hospitality Management or related field
• Minimum of 5 years' experience in Hotel front office operations, with at least 2 years' experience in a Supervisory or managerial role.
• Advanced knowledge of MS package
• Must be able to work shifts, as well as weekends and public holidays as per required.

Systems Knowledge:

• Reserve
• Advantageous
• Opera

We Offer:

• Competitive salary
• Opportunities for professional growth and development
• Employee discounts
• Job Type: Full time, Permanent

Closing date: 17 May 2024


Education:

• High School (matric) (preferred)

Experience:

- hospitality: 4 years (required)

Application Deadline: 2024/05/17

Expected Start Date: 2024/06/03