Administrator - Operations Sa - Cape Town, South Africa - MTN Nigeria

MTN Nigeria

Verified Company

Cape Town, South Africa

1 week ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

1. Mission/ Core purpose of the Job

To be responsible for and control the inventory function in the Own Shop in order to meet the required service levels.
Context (Global influences, environmental / industry demands, organisational mission etc.)
Fast moving industry with constantly changing business requirements and technologies
Fluid complexities of customer expectations and demands
Highly competitive market with new and established competitors and aggressive competitor strategy and delivery
Highly dynamic and fluctuating Telecommunications industry
Total customer experience for MTN brand
Constantly changing consumer and market needs
Fast paced environment
Market dynamics and developments
MTN policies, processes and procedures
Regulatory industry norms govern MTN and partners
Highly pressurized, deadlinedriven environment
Highly legislated / regulated environment requires compliance and adherence to Industry standards and benchmarks
Participative environment highly diverse and teamfocused

Key Performance Areas:
Core, essential responsibilities / outputs of the position (KPA's)

Key Deliverables

Management of Inventory Stock
Responsible for Own Shop stock holding ensure optimal stock levels in line with MRP framework
Responsible for receipt and dispatch of stock
Ensure adherence to all PPP's across the functional areas
Compiles Stock Reports
Responsible for Housekeeping within Inventory Department
Responsible for and controls Security for the entire Inventory process
Responsible for physical receipting of Stock and all associated Documentation
Responsible for and Control Physical Stock takes in respective Store on daily, weekly and monthly basis
Responsible for POD's retrieval
To clean and clear stock interfaces
Accountable for management training and OBF
Technical returns and receipts of technical repaired phones
Reporting
Complete Spreadsheets on a daily / weekly/monthly basis [POD report, loan phone report, Stock on hand report etc.)
Customer Satisfaction
Establish and build relationships with all relevant stakeholders
Align service delivery to changing market segments
Understand customer needs and develop and finetune systems accordingly
Ensure customer needs and requirements are satisfied through appropriate systems, processes and procedures
Put contingency plans in place to prevent delays and enhance the customer experience
Adopt a proactive approach to prevent problems from arising in the future
Initiate change to continually improve all aspects of service delivery
Drive continuous improvement as an important element of service delivery
Deliver measurable results
Job Requirements (Education, Experience and Competencies)

Education:

Senior Certificate (Completed)

Experience:

Customer Service
Computer literate
Stock control experience
Stock control, fulfilment and distribution experience

Competencies:
Head - Big Picture Focus (5)

Solution Provider
Executes task in relation to tactical plans

Problem Solver

Learns from others and draws on past experience to solve challenges

Quality Enabler

Executes on commercial practices and identifies areas of continuous improvement

Heart - Emotionally Intelligent (15)

Culture and Change Champion
Role models ethical practices by living the MTN values and vital behaviours

Caring People Employee

Is selfaware and takes accountability own personal development to realise full potential

Relationship Manager

Champions the MTN brand

Hands - Results Focused (60)

Results Achiever
Delivers individual results and support team objective

Operationally Astute

Organizes work to deliver on daily priorities and plans
Other:
5. Authorities
As per MTN DOA
Collaboration (Formal and Informal Relationships)
Responsibility towards:
Direct reports: none
Matrix reports: Owned Stores Supervisor
Key customers: Internal departments, Banks and Insurance companies
Key suppliers: credit vetting, banks, risk management, other areas within branded channel, CFO, trade partners, training
Relations: other regions