Senior Travel Specialist - Johannesburg, South Africa - HotelJobs

HotelJobs
HotelJobs
Verified Company
Johannesburg, South Africa

2 weeks ago

Thabo Mthembu

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Thabo Mthembu

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Description

Our client, a luxury travel brand, is looking for a Senior Travel Specialist who will give passionately to their role, work tirelessly and have the guest experience at the core of their focus daily.


KEY OUTPUTS:

  • Creative planning and designing of guest itineraries (according to their budget) or out of the box planning and designing of leisure FIT tailormade itineraries.
  • Managing the reservations process for bookings from quote to finalising, including invoicing and travel documents.
  • Consistent and clear communication with agents, sales teams, preferred supplier partners and colleagues.
  • Working hours early and late shift, and emergency duty, on a weekly rotational basis.
  • Proactive selling of all products and services ensuring the best possible experience for the guests.

SKILLS & KNOWLEDGE REQUIRED:

  • 4 to 7 years of Travel Specialist experience.
  • Understanding of travel industry channels.
  • Excellent computer skills including:
  • WETU advantageous
  • Tourplan advantageous
  • ESS is essential
  • Good understanding of terms and conditions, product knowledge, third party and product destinations.
  • A good knowledge of South Africa, Southern and East Africa preferable more training will be provided should the applicant prove successful.
  • Calm and professional manner of servicing agents and guests.
  • Problemsolving skills.
  • Experiential creativity (crafting the ultimate guest experiences).
  • Understanding of quantitative and qualitative data analysis and being able to make decisions based on these analyses.
  • Understanding and knowledge of the different markets in which luxury brands operate in.
  • Relevant understanding of business to create and formulate a strategy and make commercial decisions.
  • Sales process and methodologies.
Renumeration will be dependent on experience.
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