Banqueting Manager - Cape Town, South Africa - PULLMAN

Description

• Daily supervision, coordination and direction of all banqueting colleagues.
• Ensuring all functions maintain a first class and positive visual impact; including ambiance, cleanliness, orderliness, décor and service flows.
• Leading and coaching all colleagues and leaders in the banquet services department.
• Staffing and scheduling ensuring adequate staffing levels to satisfy guest needs.
• Implementing 5-star service levels.
• Create and implement colleague-training initiatives.
• Maintaining preventative cleaning and maintenance program of all banqueting areas & equipment.
• Work together with the culinary & stewarding team to ensure that all food service meets or exceeds guest expectations and to promote teamwork as a strong component of the daily service culture.
• Work with the culinary team to ensure that all equipment needs are met and all equipment is properly maintained.
• Finding creative solutions and proactively solving problems in order to meet a demanding client base.
• Actively involved on a day-to-day basis with creative buffet décor and establishing new ideas.
• Working with the Conference service & catering department in order to ensure that revenues and guest satisfaction levels are maximized.
• Promote a healthy & safe working environment.
• Monitoring and continued development of Food & Beverage controls.
• Working alongside multinational guests with diverse expectations. Participates in Hotel Committees and CSI Initiatives
• Daily supervision, coordination and direction of all banqueting colleagues.
• Ensuring all functions maintain a first class and positive visual impact; including ambiance, cleanliness, orderliness, décor and service flows.
• Leading and coaching all colleagues and leaders in the banquet services department.
• Staffing and scheduling ensuring adequate staffing levels to satisfy guest needs.
• Implementing 5-star service levels.
• Create and implement colleague-training initiatives.
• Maintaining preventative cleaning and maintenance program of all banqueting areas & equipment.
• Work together with the culinary & stewarding team to ensure that all food service meets or exceeds guest expectations and to promote teamwork as a strong component of the daily service culture.
• Work with the culinary team to ensure that all equipment needs are met and all equipment is properly maintained.
• Finding creative solutions and proactively solving problems in order to meet a demanding client base.
• Actively involved on a day-to-day basis with creative buffet décor and establishing new ideas.
• Working with the Conference service & catering department in order to ensure that revenues and guest satisfaction levels are maximized.
• Promote a healthy & safe working environment.
• Monitoring and continued development of Food & Beverage controls.
• Working alongside multinational guests with diverse expectations. Participates in Hotel Committees and CSI Initiatives

• Minimum of three years food and beverage management experience required.
• Previous experience in banquets in a luxury hotel is preferred.
• Fluency in English (written and verbal) required.
• Post-Secondary Hospitality Degree/Diploma
• Strong computer skills in Microsoft Suite required.