German Speaking Customer Service Advisor - Cape Town, South Africa - Black Pen Recruitment

Black Pen Recruitment

Verified Company

Cape Town, South Africa

1 week ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

German Speaking Customer Service Advisor
Our Client is a captive contact centre providing seamless 24/7 customer support services in multiple languages.

Over the years, they have diversified into providing 24/7 multilingual contact centre solutions to global names in aviation, telecommunication, retail and finance.

Job Type Onsite | Full-time

Salary R Benefits

Requirements:

Fluent in German (B
C2)Flexibility to work shiftsPrevious customer service experience preferred

Responsibilities-Create customer confidence and develop the appropriate solutions to increase customer satisfactionActively support the improvement of our customer serviceProcessing and taking ownership of all incoming and outgoing contacts in a multimedia environmentProcessing pertinent information into relevant databasesHandling and taking full responsibility for customer related queriesMake outgoing calls and execute outbound campaigns to identified customers, e.g. welcome calls, failed purchases, etc.
Performing extra tasks given by managers / shift supervisors as required

We are looking forward to hearing from you soon
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Blackpen Recruitment is a global recruitment agency that targets European, African and American Markets with headquarters based in

Malta and

Cape Town