Human Resources Manager - Cape Town - CallForce

CallForce Cape Town

1 month ago

Full time

Description

Job Summary

We are seeking a dedicated and experienced Human Resources professional to join our team at CallForce. The ideal candidate will possess excellent communication skills, a deep understanding of HR principles, and the ability to navigate complex employee relationships.

Key Responsibilities

Recruitment and Staffing

Collaborate with hiring managers to identify staffing needs and develop job descriptions.

Source, screen, and interview candidates for senior-level positions, ensuring a thorough and fair evaluation process.

Manage the end-to-end recruitment process, including offer letters and onboarding.

Onboarding and Training

Develop and implement onboarding programs for new employees, ensuring a seamless transition into the organization.

Provide ongoing training and development opportunities to enhance employee skills and knowledge.

Employee Relations

Address employee inquiries, concerns, and conflicts in a timely and professional manner, promoting a positive and inclusive work environment.

Conduct exit interviews and analyze data to identify areas for improvement.

Performance Management

Implement performance management processes, including setting goals, conducting evaluations, and providing feedback.

Recognize and reward exceptional performance, while identifying opportunities for coaching and development.

Compliance and Policy Enforcement

Ensure compliance with HR policies, labor laws, and regulations, maintaining accurate and up-to-date records.

Monitor attendance, leave requests, and timekeeping, investigating and resolving any issues related to employee conduct and performance.

Data Management

Maintain accurate and organized employee records, generating HR reports and analyzing data to inform decision-making.

Keep up-to-date records of training and certifications, ensuring compliance with regulatory requirements.

Qualifications

Human Resources, business administration qualification, or a related field.

1 year experience in HR functions, preferably in a BPO or similar environment.

Knowledge of HR policies, labor laws, and best practices, with proficiency in HR software.

Ability to handle sensitive information with confidentiality and maintain a professional demeanor in all interactions.

We are an equal opportunities employer and welcome applications from diverse candidates. If you are passionate about HR and committed to excellence, we encourage you to apply.

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