Real Time Analyst - Umhlanga, South Africa - Huntswood
Description
Job Overview:
The purpose of this role is to ensure that work schedules are adhered to and that performance KPI's and NET FTE requirements are met by real time and intraday management of resources.
Responsibilities:
- Drive increased and sustained levels of productivity in the team.
- Through reporting, engaging with leaders, and direct engagement with the team, drive appropriate levels of efficiency.
- Intraday scheduling of offline activity for the coaching and training of advisors.
- Ensure all reporting and insight is detailed, accurate and meets business requirements.
Job Requirements:
- National Senior Certificate
- Grade 12 or equivalent qualification
- Experience within the BPO Industry
- Relevant Tertiary qualification preferred.
Required Skills:
- Advanced report writing skills (proficiency in MS Excel)
- High levels of analytical capability
- Highly Organized
- Team Player
- Self-Managed
- Ability to delivers great insights.
Core Behavior
Huntswood's employees are described as dependable, driven and collaborative.
The job holder should be able to demonstrate they are:
- Confidential, reliable and genuine
- Dynamic, passionate and determined
- Friendly, compassionate and cooperative
More jobs from Huntswood
-
Process Architect Consultant
Umhlanga Rocks, South Africa - 1 week ago
-
Sales Team Leader
Umhlanga Rocks, South Africa - 1 week ago
-
Operations Change
Cape Town, South Africa - 1 week ago
-
Outbound Sales Advisor
Cape Town, South Africa - 4 days ago
-
L&d - Product Facilitator
Cape Town, South Africa - 1 week ago
-
People Support Specialist
Cape Town, South Africa - 3 days ago