Front Desk Medical Receptionist - Milnerton - Xtended Resources

    Xtended Resources
    Xtended Resources Milnerton

    2 weeks ago

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    Description

    We are seeking a detail-oriented and organized Front Desk Medical Receptionist to join our healthcare team. This role focuses on administrative responsibilities, ensuring smooth daily operations and providing exceptional service to patients and visitors.

    Key Responsibilities:

    • Greet patients and visitors, check them in/out, and ensure a positive experience.
    • Provide information about the facility, services, and appointment details.

    Scheduling:

    • Manage appointments using the practice's scheduling software.
    • Confirm upcoming visits and handle cancellations or rescheduling requests.

    Insurance and Billing Support:

    • Verify insurance eligibility and benefits before appointments.
    • Collect co-pays, process payments, and provide receipts.

    Communication:

    • Answer phone calls, respond to inquiries, and relay messages to the clinical team.
    • Ensure effective communication between patients and healthcare providers.

    Administrative Tasks:

    • Maintain a clean and organized reception area.
    • Manage patient records, forms, and other documentation securely.
    • Support the administrative team with day-to-day office tasks as needed.

    Qualifications:

    Education:

    • A high school diploma or equivalent is required.

    Experience:

    • A minimum of 1-2 years in a front desk or administrative role, preferably in a healthcare setting.
    • Experience with electronic medical records (EMR) systems is beneficial.

    Skills:

    • Strong organizational and time-management skills are essential.
    • A knowledge of medical terminology and office procedures is preferred.
    • Proficiency with office software and medical scheduling systems.
    • Exceptional interpersonal and communication abilities are required.
    • The ability to multitask and remain calm under pressure is necessary.
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