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    • Operations Manager - Cape Town - Fidelity Services Group

    Fidelity Services Group
    Fidelity Services Group Cape Town

    3 days ago

    Fidelity Services Group background
    Administrative
    Description

    Purpose of the role:

    This position reports to the Area Manager and oversees a business unit, covering key areas including client liaison, HR/IR matters, fleet management, expenses control, investigations, and ensuring all site security requirements are met. The goal is to efficiently and professionally meet clients' needs at all times.

    Key Responsibilities:

    • Maintain good relations between Fidelity Security Services Group and the Client regarding security services rendered
    • Manage allocated areas to ensure contractual requirements are met as stipulated by the client
    • Evaluate service levels provided and make recommendations for improvement to the Client
    • Supervise security staff to ensure required performance is met
    • Deal with administration matters and liaise daily with management on operational issues
    • Ensure timely submission of employment forms and relevant weekly/monthly incident and general reports

    Requirements:

    • Matric/Grade 12 Certificate or equivalent
    • PSIRA Grade A registration
    • Valid Driver's License with own reliable transport
    • At least 10 years of experience in the security industry
    • 5 years of experience in Operational Security Management
    • Working knowledge of the Firearm Act and Firearm competency
    • Staff management experience
    • Computer literacy with expert knowledge of Microsoft package

    Preferred Attributes:

    • Assertiveness
    • Initiative
    • Strong leadership ability
    • Presentable
    • Analytical skills
    • Critical thinking and planning skills
    • Leadership and self-development skills
    • Goal setting and organizational skills
    • Driving change and results-driven
    • Excellent interpersonal and communication skills
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