- Key Responsibilities:
- Lead and manage a team of up to 12, ensuring performance targets, resource plans, and service standards are met.
- Conduct regular reviews, provide coaching, and support career progression for high-performing team members.
- Oversee online bookings and member benefits delivery, ensuring accuracy, efficiency, and quality.
- Act as the global owner of Online Support Team best practices, driving consistency and improvements.
- Manage escalations, collaborate with internal teams, and propose platform and process enhancements.
- Build strong stakeholder relationships to align team objectives with business goals and share best practices globally.
- Drive continuous improvement initiatives to enhance operational effectiveness and member satisfaction.
- Lead global projects, monitor budgets, ensure compliance, and act as a role model for excellence.
- About You
- Candidate must be Cape Town-based and agree to a hybrid work contract (at least 40% in office presence).
- You MUST have excellent language skills in professional English in written and spoken (according to the CERF Framework C1-C2).
- 5-10 years of experience in the leisure-orientated sector of business, hospitality, retail, leisure, customer service, concierge or call center with a focus on back-end online support processes.
- Advanced knowledge of GDS systems, especially Amadeus (preferably EGlobal).
- At least 1 year of experience in a supervisory or team lead role.
- Service-oriented, flexible and able to work under pressure.
- Strong communication, time management, and project management skills.
- Proficiency in Microsoft Office, including Excel (pivot tables, lookup formulas) and PowerPoint.
- Flexibility: This position is a full-time 40-hrs per week; Monday - Friday between the hours of 08:00 - 20:00.
- A competitive salary package.
- Hybrid working. You can combine working from home and working from the office. If you don't live near our office, then we are open to fully remote working options too.
- Paid time away from work. Our employees enjoy a competitive paid time off package, including a day each year to volunteer time for a good cause that is important to you.
- Paid Sabbaticals. One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave.
- Extra Rewards. Lucrative Ten Loyalty Rewards program.
- Remote Working Holidays- possibilities to Travel and Work
- Employee Discounts. Access to lots of great travel and entertainment discounts as our clients' members would
- Be part of our global, dynamic, and inclusive Team, with diversity at its core.
- Genuine career opportunities within a dynamic and international company.
- Safe & secure offices located in Cape Town Foreshore, with complimentary off-street parking.
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Description
Team Manager
Are you an experienced leader passionate about driving exceptional service, optimizing team performance, and fostering innovation? Do you have a talent for managing diverse responsibilities while maintaining a laser focus on delivering value?
About the Role
Benefits
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IT Team Manager
Intrinsic Consulting Services- Cape Town
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Team Manager
PST- Cape Town
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Team Manager
Sigma Connected Group- Cape Town
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Team Manager: Face-to-Face
National Sea Rescue Institute- Cape Town
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Team Lead: Cash Management
Santam Insurance- Cape Town
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Project Technical Manager – Global Team Lead
Scatec- Cape Town
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CA(SA) AUDIT MANAGER / TEAM LEAD - R 80-75k pm + Benefits (MAJOR INTERNATIONAL EXP) - GREEN PO
Do More Placements | Specialist Finance Placement Agency- Cape Town
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Android Developer
Full time Being IT Solutions- Cape Town
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Product Owner Constantia
Datafin IT Recruitment- Western Cape
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Modern Workplace Operations Manager
Acacium Group- Cape Town
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Telecommunications Project Assistant
Tower Group (Pty) Ltd- Wes-Kaap
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IPP Project Manager
NOA Group- Cape Town
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Infrastructure Team Lead Cape Town
Gijima Holdings- Cape Town
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Information Technology Help Desk Manager
Payment24- Cape Town
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Modern Workplace Team Leader
Acacium Group- Cape Town
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Head of MVR, ZA, IES MVR
Amazon- Cape Town
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Finance Manager Market related
CA Financial Appointments- Cape Town
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Store Assistant Manager
West Coast Personnel- Cape Town
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Regional Manager (JB5034)
Full time Kontak Recruitment- Cape Town
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Senior Development Manager
Calgro M3 Developments- Wes-Kaap