Customer Service Representative - Cape Town - WNS Global Services

    WNS Global Services
    WNS Global Services Cape Town

    1 month ago

    WNS Global Services background
    Description

    Job Summary

    We are seeking a highly skilled and motivated Customer Service Representative to join our team at WNS Global Services. As a key member of our customer service team, you will be responsible for providing exceptional customer service and support to our clients.

    Key Responsibilities:

    • Transaction Processing: You will be responsible for processing transactions, including tenders, quotations, renewals, credit checks, and gas confirmations. You will also handle exceptions and rejections, new starts, billing/invoicing, disconnections, terminations, change of occupations, confirmations, objections, withdrawals, metering and registration checks, meter reads, asset amendments, direct debits, fixed acceptances, refunds, and re-energizations.
    • Query Resolution: You will investigate and respond to customer queries and enquiries on dual fuel portfolios via telephone, email, and white mail. You will also liaise with internal and external parties to resolve customer queries and analyze and interpret data on available systems to resolve customer queries and enable billing and collections.
    • Collections and Debt Management: You will make and receive calls to maximize cash collection while maintaining customer service and retention. You will also collect cash, minimize bad debt write-offs, and prevent future cases/failed debits.
    • Data Gathering: You will update customer and/or company information on all relevant systems.

    Requirements:

    • Must be able to travel between WNS sites locally when required.
    • Own transport.
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