Restaurant Manager - Kruger National Park, South Africa - Kruger Shalati

Description

Jul 5, 2023


Kruger Shalati - Internal & External Vacancy

Kruger Station Restaurant Manager

Remuneration:
Negotiable DoE


Location:
Skukuza, Kruger National Park


Job level:
Mid/Snr


Type:
Permanent


Company:
Kruger Shalati


SCOPE AND PURPOSE OF JOB

The Kruger Station Restaurant Manager supports the Food and Beverage Management in supervising the Food and Beverage Restaurant team and general precinct team to achieve the strategic direction and annual plans for the business.

The role implements and monitors the systems, environment and supporting departments to provide guests with outstanding Food and Beverage services that are of exceptional quality, nutrition, taste, food safety and responsiveness to individual needs.

The Kruger Station Restaurant Manager monitor the performance of Restaurant team members in the Restaurant, ensuring that the Restaurant team continuously develops and displays at all times the level of competence, professionalism, excellence, protocol and etiquette that is expected at a Luxury Restaurant.

MAIN DUTIES
General Responsibilities

• Implement and monitor policies, processes and standards to ensure effective highquality Restaurant service is provided to guests
• Implement and monitor processes to understand the Restaurant needs and expectations of guests, and reports on these
• Implement and monitor processes that facilitate immediate response to Service requests received from guests
• Provide direction, oversight and guidance to the Restaurant and supporting teams

Implement and monitor the annual plan and activities for the Restaurant department
Assist the Human Resources function in attracting and selecting suitable employees for the Kruger Station precinct.

• Implement and monitor, department parstock levels for utensils, chinaware, glassware, flatware, hollowware, cutlery, table linen and other items required for the operation of Kruger Station Restaurant and departments and report to your direct Manager
• Ensure Kruger Station Restaurant and supporting departments implement all relevant security and health and safety policies, processes and procedures ensuring compliance with local legislation

Implement and monitor implementation of an effective keys control system for areas relevant to the Kruger Station Restaurant and supporting departments, ensuring safety and security of residents, equipment and supplies

• Facilitate communication and collaboration of the Kruger Station Restaurant team

Support the Stewarding function to implement and monitor an effective pest control system for the Restaurant areas and monitor and report the effectiveness of the system

Customer Specific Responsibilities

• Ensure the Restaurant team provides impeccable, intuitive, personalised and proactive customer service to guests consistently
• Implement and report on team daily service and operational objectives

People Specific Responsibilities

• Effectively supervise the Kruger Station Restaurant service team by being a positive role model, providing a common vision and effective communication
• Ensure the development of a culture of service excellence and delivery among the Restaurant team so they take pride in what they do, take

- personal responsibility for their work, pay attention to detail, innovate, take initiative, and work competently and confidently as one team

• Take personal responsibility to develop the Restaurant team's professional competence
• Ensure that all Restaurant team members have received and are receiving ongoing training (Drills) in service and food safety
• Monitor team and individual performance indicators and targets for the Restaurant service team
• Ensure that the Kruger Station Restaurant policies, standards and rules are communicated and monitored in the Restaurant team
• Ensure that all Kruger Station Restaurant team members receive regular performance feedback and support their documented development plans
• Together with Human Resources or the Restaurant Management, conduct disciplinary discussions with underperforming team members where retraining and coaching have failed to bring about the desired results
• Promote and maintain compliance and awareness of health, safety and security issues in accordance with applicable legislation and best practice

Quality Specific Responsibilities

• Assist the Management team develop Kruger Station Restaurant policies, processes and standards, including those relating to food safety and ensure these are implemented across the organisation
• Ensure that standard sequences of service are implemented and monitored to ensure that team members consistently deliver of the highest quality of service
• Implement and monitor all quality related policies, processes and standards in the Kruger Station Restaurant
• Take where necessary immediate corrective actions to ensure compliance with all quality standards, especially service delivery and food safety practices and controls.
• Support the organisation wide administ