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    • Customer Support Administrator - Cape Town - The Legends Agency

    The Legends Agency
    The Legends Agency Cape Town

    3 weeks ago

    The Legends Agency background
    Description

    Job Description

    The ideal candidate will be responsible for providing exceptional customer service, technical guidance, and support to users. This role involves responding promptly to customer inquiries via email, offering installation guides and troubleshooting tips, and maintaining a positive experience through empathy and patience.

    • Respond to Customer Inquiries: Provide prompt, friendly, and professional responses to customer emails regarding products and services.
    • Offer Technical Guidance: Assist customers with installation guides, troubleshooting tips, and general product information.
    • Maintain Customer Relationships: Ensure a positive experience for users by offering support with empathy and patience.
    • Track & Analyze Issues: Log and monitor customer inquiries to identify common trends and areas for service improvement.
    • Improve Customer Service Processes: Work collaboratively with the team to refine support workflows and enhance user experience.
    • Update Documentation: Contribute to the FAQ section and help documentation based on recurring customer queries.
    • Provide Insightful Feedback: Report customer feedback and insights to management to help shape future product development.

    Requirements

    To succeed in this role, you must possess excellent communication skills, attention to detail, and the ability to work independently. Previous experience in customer service or administrative roles is preferred, particularly those with UK-based experience.

    • Customer Service Experience: Previous experience in customer service or administrative roles preferred, ideally with UK-based experience.
    • Strong Written Communication: Ability to communicate clearly and professionally in all written interactions.
    • Attention to Detail: Ensure accuracy in responses and documentation updates.
    • Time Management: Ability to work independently, prioritize tasks, and meet response time goals.
    • Tech-Savvy: Comfortable using email, customer support platforms, and basic office software.
    • Positive Attitude: Patience and professionalism when addressing customer concerns.

    About Us

    We offer remote working opportunities anywhere in SA, the chance to develop skills in customer support, gaming, and digital content, and the opportunity to work with a passionate, friendly team that values collaboration and creativity.

    • Remote working anywhere in SA
    • Opportunity to develop skills in customer support, gaming, and digital content.
    • Work with a passionate, friendly team that values collaboration and creativity.
    • Be part of an innovative company that enhances the gaming experience for a global community.
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