Supervisor: Service Operation Sa - Johannesburg, South Africa - MTN Nigeria

MTN Nigeria
MTN Nigeria
Verified Company
Johannesburg, South Africa

1 week ago

Thabo Mthembu

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Thabo Mthembu

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Description
To improve customer satisfaction through proactive and reactive service recovery of
MTN customers who have experienced service failure/s or have expressed
dissatisfaction with their customer service experience with MTN's customer service
champions
To ensure effective service delivery and resource utilisation in the service recovery
team and coordinate the execution of customer experience recovery strategies for all
prepaid and postpaid business and consumer customers
To promote and maintain the image of the company by initiating effective
communication with customers wishing to cancel their contracts with MTN and
encouraging retention of existing customers through service excellence
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