Sales Agent - Tygervalley, South Africa - Telkom Express Feathercom

Telkom Express Feathercom

Verified Company

Tygervalley, South Africa

1 week ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

The main accountabilities are the achievement of all sales targets, follow policies and procedures (OHS and COVID-19, stock, cash, credit vetting etc) and ensure accurate administration and customer satisfaction at all times.

The key responsibilities of the role are as follows:

Adhere to
_"The Telkom Way"_ policy to ensure excellent customer service.
Maintain optimal customer service relationships
Maintain enthusiasm and ensure that energy levels are always appropriate.
Promote and sell prepaid voice and data, simonly, postpaid voice and data, LTE, accessories, smartvoice, and fixed line internet packages (Fibre / DSL)
Advise customers on Insurance, OBF's and Repair's processes
Conduct a customer needs analysis to determine the reasons for visiting the store.
Advise customers on Telkom product and service offerings and recommend a suitable product/service to meet their needs.
Assist customers with cellular and fixedline technical queries
Processing contracts in store via our creditvetting systems (NGCRM)
Ensure BVS and V-DOC's compliance within the store and ensure that discrepancies get resolved.
Manage your customer queries and escalations.
Log and track customer cases related to any queries logged.
Keep organized with regards to customer interactions and followups
Inform client regarding relevant turnaround times and back office processes.
Following necessary processes via ARIA
Complete and update all relevant sheets, reports, trackers, as per company requirements.
Complete daily and curriculum assessments
Attend staff meetings and Telkom training initiatives.
Adhere to COVID19 and the applicable health and safety protocols
Sanitize key touch points
Sanitize customers and work equipment
Manage the queue effectively outside the vehicle, as well as maintain social distance on the shop floor, ensuring customers are spaced as per 1.5m safety regulation
Keep updated with latest devices, trends, competitive products, and services.