Regional Manager - Stellenbosch, South Africa - vida e caffe

vida e caffe

Verified Company

Stellenbosch, South Africa

1 week ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

PURPOSE

The Regional Manager takes ownership of several company owned and franchise stores located in the Stellenbosch, Paarl, Somerset and surrounding areas.

The RM is also responsible for driving company policies and procedures, brand standards, monitoring the regions' performance and managing staff productivity.

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JOB DUTIES AND RESPONSIBILITIES_

OPERATIONS

Conduct regular store stock audits within the region
Manage and audit store Mystery shopper investigations
Analyse the results of various store stock system reports
Conduct daily store visits integrated with operational involvement

HUMAN RESOURCES

Conduct new staff interviews and Induction
Investigate disciplinary matters, issue written warnings and coordinate hearings and dismissals
Communicate new joiners, absconsion, transfers, promotions and resignations
Actively manage staff turnover in stores
Manage store rosters according to operational requirements
Submit monthly payroll data for store/s
Plan and coordinate store/s leave calendars according to operational requirements
Conduct performance appraisals with staff as required

TRAINING AND DEVELOPMENT

Plan, coordinate and book staff training for the required modules and the training duration
Liaise with the Training and Development department for instore staff assessments to be conducted
Take an active role in coaching and developing staff while building an energetic and performance driven team

FEEDBACK

Conduct monthly review meetings with the Operations Executive to discuss a regions performance
Conduct monthly Franchisee meetings to discuss store performance and its operations
Conduct weekly General Manager (GM) meetings to discuss action plans and audit Mystery shopper reviews
Investigate, followup and feedback on customer complaints and compliments
Conduct monthly Supplier meetings

FINANCIALS

Monitor and analyse Cost of Sales in conjunction with admin reporting
Monitor and manage store/s budgets and costs
Forecast staff costs according to the operational requirements and budget costs
Actively drive targets and incentives
Maintain profitability through increased sales and reduced costs while maintaining company operating standards
Conduct daily spot cashups
Conduct day end cashup and safe checks
Ensure daily banking of store cash
Analyse and identify reporting information (predictions and forecasting)

COMMUNICATION

Endorse and maintain vida standards and procedures as per the operations manual
Drive product quality, both food and beverage
Drive customer service, experience and satisfaction

STOCK CONTROL

Conduct daily stocktaking and inputting of stock with count sheets documented and filed
Ensure daily invoice capturing in the store
Monitor stock usage/items sold and implement stock order and par levels
Monitor daily wastage levels according to financial requirements

REQUIREMENTS AND QUALIFICATIONS

Tertiary qualification in Retail Management / Operations Management or related qualification.
Minimum of 5 years' work experience in Hospitality, Retail, QSR or FMCG.
Strong computer skills, including Microsoft Office proficiency and exposure to GAAP software.
Strong interpersonal skills with the ability to build and maintain relationships.
Ability to lead, coach, motivate and develop skills/ competencies in others.
Methodical with solid planning, organising and time management skills.
Strong interpersonal skills with the ability to build and maintain relationships with business partners.
Effective written and verbal communication skills to engage with internal and external stakeholders.
Accurate with high attention to detail and critical thinking ability to identify and foresee potential challenges.
Analytical skills with effective problemsolving ability and sound decisionmaking ability.
Solid planning, organising and time management skills to ensure efficient execution of tasks /projects.
Strong data management and multitasking ability to manage high volumes of work in a fastpaced work environment.
Ability to withstand pressure of multiple workloads and meet deadlines within a specified timeframe.
Ability to work independently as well as within various teams to drive tasks / projects to completion.