Rainmaker Media: Epos Coordinator - Brackenfell, South Africa - ShopriteX

ShopriteX

Verified Company

Brackenfell, South Africa

1 week ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

Powered by Africa's largest retailer, Rainmaker Media is positioned to reach over 80% of SAs shoppers directly through its omni-channel media channels, has exclusive access to the continent's largest retail audience, and uses rich shopper data and advanced analytics to create the continent's first precision retail media service.

We are currently building a cutting edge, collaborative, passionate team and seek the best talent out there to join us in shaping our new culture and delivery ambitions

This new and pioneering division within Shoprite is looking to appoint a Coordinator in the ePOS department.

Role Purpose

The purpose of ePOS Coordinator role is to support the ePOS team in their day-to-day tasks through the efficient execution of operational and administrative functions.

The role assumes responsibility for campaign administration, resolving customer and client queries in conjunction with the customer care team, and assisting with setting up of weekly promotional activities on the loyalty pro system.

The role requires a meticulous and adaptable individual who understands urgency and provides excellent administrative support.

Role Description

Provide administrative support to the ePOS department through the execution of operational priorities and plans.
Setting up of weekly promotional activities on the Lpro system for the campaign managers to review and action.
Take minutes of weekly meetings and follow up on action points.
Support the ePOS department by assisting with information gathering and collating feedback
Assist with the pulling of reports
Resolve store queries in a timely manner.
Support the Ad Ops Manager through managing the ePOS inbox and following up on outstanding queries.
Channel customer queries to the relevant departments and follow up on actions taken.

Qualifications and experience

Grade 12 certificate (essential)
Degree or Diploma in Business Administration, Marketing or related (desired).

- +2 years' experience as sales administrator or sales support agent with strong knowledge and exposure to sales administrative functions and processes - (essential).

Exposure to an ecommerce, media agency or campaign management environment (desired).
Strong knowledge and experience in working on different systems and pulling of reports (essential).
Knowledge of collaboration tools and processbased workflows (essential).
Knowledge and exposure to administrative record keeping (essential)
Exposure to a customer care or retail environment

- (highly desired)

Experience working with Microsoft Office (desired)

Key competencies and work ethic

Customer orientated
Committed to providing a highquality customer service. Ensures customer needs are understood, problems timeously resolved, and expectations met.
Excellent written and verbal communication skills with welldeveloped spoken and written fluency in English along with the ability to convey information and data clearly and accurately.
Team player and collaborative partner
Builds meaningful and sound relationships both internally and externally. Manages client expectations well.
Stays up to date with media trends and insights.
Ability to work under pressure and manage multiple demands while organising, prioritising and reordering workload in a rapidly changing and fastmoving environment.
Results and quality focused, setting stretch goals for self and others, while remaining focused and working tenaciously toward meeting and exceeding expectations within quality standards.