Long-term Insurance Sales Team Manager - Parktown, South Africa - Global Connect Recruitment

Global Connect Recruitment
Global Connect Recruitment
Verified Company
Parktown, South Africa

1 week ago

Thabo Mthembu

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Thabo Mthembu

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Description
Our Client is seeking a Sales Team Manger, this role takes responsibility for the day to day management of a team of Sales Agents in the Call

Centre.

It is a first line management role that controls, manages and motivates the team of sales agents including the monitoring and attainment of sales targets, staff productivity, quality and compliance adherence, staff development, training and coaching and general staff performance management and administration.


What will make you successful in this role?

  • Agreed set goals with team members covering performance, quality and development areas
  • Manage incentive budgets
  • Focus on career and skills development of team members
  • Resolve peoplerelated problems e.g. conflict of interest, absenteeism and disciplinary matters
  • Vesting and training of new Sales Agents in the call centre
  • Briefing and readiness to deliver on projects and campaigns
  • Drive the achievement of project and campaign targets
  • Manage and maintain focused and highly motivated team members
  • Coach and develop team into a highperformance culture
  • Manage staffing needs, productivity and quality
  • Monitor contribution to target (CTT) figures
  • Adherence to legislation
  • Manage capacity
  • Manage Complaints

Qualification & experience

  • Grade 1 2 years Management experience in a direct/telemarketing/sales environment (Outbound)
  • 3 5 years Financial Services experience (sales oriented)

Knowledge and skills

  • IT:
  • MS: office (excel, word, pp)
  • Mintinga
  • Voice recording/monitoring software
  • Business/Management:
  • General financial services industry knowledge
  • Life insurance product knowledge and rules
  • Direct marketing (contact centre) practices and processes
  • Code of conduct for miwaylife
  • It systems relevant regulatory legislation and compliance knowledge (fais accredited)
  • Hr and ir practices and regulations

Personal attributes

  • Natural coach and motivator of staff (people skills)
  • Ability to manage a team
  • Planning and coordination skills
  • Selling skills
  • Excellent communication skills
  • Customer service
  • Ability to achieve targets (determined and goal orientated)
  • Stress resilience
  • Relationship building skills

Salary:
From R20,000.00 per month

Expected Start Date: 2024/01/01
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