Systems Engineer - Western Cape, Cape Town, South Africa - Helderberg Personnel

    Helderberg Personnel
    Helderberg Personnel Western Cape, Cape Town, South Africa

    Found in: beBee S2 ZA - 1 week ago

    Helderberg Personnel background
    Full time
    Description

    Helderberg Personnel's job vacancy, Career and Recruitment

    Job title : Systems Engineer jobs in Western Cape

    Job Location : Western Cape, Cape Town

    Deadline : April 21, 2024

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    Position Summary and Primary Objectives

  • The Systems Engineer role is to provide support and perform maintenance within the client organizations computing environment utilizing Endpoint Management technologies.
  • The Systems Engineer will also manage, provide support on and maintain client Microsoft 365 environments including services such as Exchange Online, SharePoint, Teams, etc.
  • The Systems Engineer will also troubleshoot problematic areas using either one of the following ways; onsite visit, via telephone, email or remote support.
  • The Systems Engineer will serve as a 3rd level of escalation for the Service Desk attending to more intricate service requests or requests which require a higher level of permissions

    Requirements:

    Qualifying Experience

  • 4-5 years' experience supporting Microsoft on premise and cloud environments.
  • Experience supporting MacOS
  • Experience with N-Able products including N-Central, Cove Data Protection and Mail Assure.
  • Experience with Office 365, Exchange Hybrid Configuration, SharePoint, Teams, as well as other Office 365 applications.
  • Experience maintaining a thorough understanding of existing and emerging Microsoft 365 core technologies
  • Experience installing/uninstalling software, patches, updates on Desktops and Laptops.
  • Advanced understanding and troubleshooting, of how a network functions/communicates/integrates with end devices and systems.
  • Knowledge of networking hardware, cable, Wi-Fi, fibre, switches, routers, access points.
  • Knowledge of WAN technology 3G, Diginet, ADSL, Satellite, etc.
  • Knowledge of TCP/IP networks, troubleshooting, diagnostics, VPN troubleshooting, routing.
  • Knowledge of printers: installing of network/USB printers, configuring scanning, sharing, physical setup and troubleshooting.
  • Knowledge regarding, routers (logging into a router. basic configuration)
  • Knowledge of anti-virus and virus removal.
  • Correct loading & reloading procedures of computers and servers, restoring of data, loading of drivers & software.
  • Extensive Server knowledge: sharing, security, Active Directory knowledge, Server Virtualization and security hardening.
  • Customer Service experience

    Education and Training
  • Grade 12
  • A+
  • N+
  • MCITP/MCTS/MCSA
  • MS-900, AZ-900 (Additional certifications such as MS-740, MS-203, MS-500 and MS-700 a benefit)
  • MS-102 or equivalent (MD-102 as beneficial)
  • Other IT related certifications may be presented

    Main Duties / Key Accountabilities
  • Provide professional and proactive administration for Microsoft 365 and related applications available in the Azure platform
  • Assist with the setup, configure, maintenance and support of Microsoft 365 tenants on behalf of customers.
  • The position responsibility requires independent analyses, communication and problem solving.
  • Work is performed with little supervision and requires initiative and judgment.
  • To Progress/close incidents to satisfactory conclusion on the incident system.
  • Works with vendor support contacts to resolve technical problems.
  • To provide a mentor and training role to co-workers.
  • Some level of Technical Pre-Sales assistance to customers is expected.

    Other Duties as required
  • Personal Attributes and Skills Required
  • Rise to the occasion when presented.
  • Own car and valid driver's license.
  • Will need to mentor lower level support staff

    *ICT jobs in south africa
    *Systems Engineer in Cape Town