Administrator - Cape Town, South Africa - FirstRand

FirstRand
FirstRand
Verified Company
Cape Town, South Africa

1 week ago

Thabo Mthembu

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Thabo Mthembu

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Description
About us, purpose, experience and qualifications


about us:

- make a promise
- be deeply invested
- value our differences
- build trust, not territory
- have courage
- always do the right thing


purpose:


  • Provide efficient and effective administration support to ensure the smooth running of a functional area

experience and qualifications:


  • Grade 12.
years relevant experience


additional requirements:


  • Quality Assurance
  • Collate
  • Lexis Nexis
  • Guarantees
  • FACT
  • Hogan
  • Sigma
  • PEMS
  • SLA adherence
  • Stakeholder management
  • Customer Experience
  • CAS
  • Residential Development
  • Legal property acumen

responsibilities:


  • Manage costs / expenses within approved budget to achieve cost efficiencies
  • Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions
  • Cultivate and manage objective working relationships with a variety of stakeholders, including endusers, SME's, project managers and senior staff members
  • Resolve all customer queries efficiently, and within agreed timelines.
  • Provide efficient and effective administration support to ensure accuracy in the functional area.
  • Comply with governance in terms of legislative and audit requirements
  • Set up and maintain filing systems for the business unit to ensure efficient service is provided
  • Maintenance of all administrative processes for the departments operational activities
  • Provide timeous and accurate Management Information.
  • Manage own development to increase own competencies
  • Plan and manage performance, skills development, employment equity, talent and culture of team in order to improve innovation, achieve efficiencies and increase competencies.
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