Tems Administrator - East London, South Africa - Brambles Group

Brambles Group

Verified Company

East London, South Africa

1 week ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

CHEP helps move more goods to more people, in more places than any other organization on earth via our 300 million pallets, crates and containers.

We employ 11,000 people and operate in more than 55 countries.

Through our pioneering and sustainable share-and-reuse business model, the world's biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.

What does that mean for you? You'll join an international organization big enough to take you anywhere, and small enough to get you there sooner.

You'll help change how goods get to market and contribute to global sustainability. You'll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our

Hybrid Work Model

Job Description:

TEMS Administrator - Queenstown

An awesome opportunity to be part of a great team and grow your career within Customer Service & Supply Chain_

Position Purpose:

Reporting to the Customer Contact Supervisor, the successful applicant will provide a support service for key customers in the designated area.

This role is integral as it is the first point of contact for the customer.

This role is to assist CHEP in building and maintaining solid, healthy business relationships with the customer base.

Responsibilities:

Maintaining a strong relationship with the customer through query resolution and proactive identification of potential issues
Customer account reconciliations
Conducting Online Visits and Scheduled calls and providing feedback and corrective recommendations to the customer and Business Manager
Identification and Investigation of credit equipment balances
Analysis and resolution of suspended movements
Investigate and resolve queries from the business & customers
Follow up with customer and business to ensure the recommendations are adhered
Accurate processing of client requests on Siebel
Electronic System Support to local client base
Manage the helpdesk function (if applicable)
General office administration such as switchboard, filing and other duties
Participate in Team Projects
Serve as backup for TEMS and other staff within the team
Assist in any other task as delegated by management.

Challenges

Working under pressure

Working in a team

Deadline Driven - Strict SLA's

Working remotely with little supervision

Qualifications:

Matric & a Diploma Essential.

Preferably studying towards a business-related degree.

Manual Drivers Licence.

Experience

3-5 years in basic Accounts & Reconciliation - including general office admin duties, ideally within an FMCG Supply Chain environment

3+ years Customer Service Experience

Skills and knowledge

Analytical Skills

Excellent communication skills at all levels

Knowledge of Siebel, Portfolio and EDI would be an advantage; proficiency in Word & Excel is essential.

Team Players who are systematic, accurate, patient, supportive and service orientated will be the best suited to handle this position.

Preferred Education

Certificate - Logistics Management

Preferred Level of Work Experience

3 years

We are an Equal Opportunity Employer and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential.

This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.