- Having knowledge of entire Reservation Procedure according to brand standards.
- Responsible for Hotel Reservations.
- Handling of correspondences via e-mail, telephone, and external platforms.
- Maintain an accurate and structured filing system for all emails.
- Maintain an accurate and structured filing system for all printed reservations and correspondence.
- Review reservation booked daily.
- Review arrival report daily.
- Responsible for preparation of occupancy forecast.
- Responsible for attending staff training.
- Responsible for implementation of company policies and procedures.
- Responsible for recording Company/Travel Agent Rates both in system and correspondence file.
- Liaise with Sales Department in regards to occupancy and Rates Reservation's Analysis.
- Identify Top Producing Accounts and ensures proper recognition in conjunction with the Sales Department.
- Responsible for various Production reports and supply to each department concerned.
- Ensure that correct Telephone Manner and general performance is adhered too.
- Ensure special handling of repeats guest and very VIP guest.
- Review room blocking for Long Stay, Suites and special group request.
- Co-ordinating and running of Group Reservations.
- Maintain cordial relations with commercial clients.
- Bring to the attention of the General Manager when the hotel availability status has changed and prepare for necessary action.
- Ensure that you follow the work schedule as set out by your direct supervisor/manager.
- Responsible for maintaining a neat and orderly workspace at all times.
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Description
Job DescriptionOther duties as assigned
QualificationsGrade:12
A Qualification in Hospitality Management will be of an advantage.