- Provide support to address customer needs, concerns, and issues
- Deliver quality service to customers, including internal and external stakeholders
- Collaborate with the relationship management function to ensure seamless customer experiences
- Identify and implement opportunities to improve customer satisfaction and loyalty
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Service Consultant - Bethlehem, South Africa - Santam
Description
About the Company
Santam is a leading insurance company in Southern Africa, known for its commitment to delivering exceptional customer experiences. As a dynamic and expanding organization, we are constantly seeking talented individuals to join our team.
Career Opportunity
We are currently seeking a Service Consultant to join our Broker Services department. This role will provide an exciting opportunity to work with a diverse range of stakeholders, including customers, intermediaries, and suppliers.
Job Description
The primary objective of this position is to provide high-quality support to our relationship management function. As a Service Consultant, you will be responsible for delivering exceptional customer service, addressing customer needs, concerns, and issues in a timely and professional manner.
Key Responsibilities
Requirements
To be successful in this role, you will possess excellent communication and interpersonal skills, with the ability to build strong relationships with customers and stakeholders. You will also have a strong understanding of customer service principles and practices, with the ability to apply them in a fast-paced environment.
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