Warranty Specialist - Eshowe, South Africa - Apex Business Solutions

Apex Business Solutions
Apex Business Solutions
Verified Company
Eshowe, South Africa

1 week ago

Thabo Mthembu

Posted by:

Thabo Mthembu

beBee Recruiter
Description
Roles and Responsibilities

  • Perform research on warranties concerns, prepare / customize warranty papers for work.
  • Review all warranty claims, administer and submit for warranty approval.
  • Monitor repair order completion for authorization as per warranty requirement
  • Assist various departments and fulfill all warranty requirements.
  • Monitor all customer inquiries and requests on warranty issues.
  • Supervise all information, update database and prepare required supporting documents.
  • Ensure customer satisfaction and ensure compliance to all warranty specifications.
  • Evaluate databases and complete all data entry for warranty claims and filings.
  • Prepare and maintain all warranty documents according to distributor and manufacturer requirement.
  • Monitor defective products and withdraw specific batch of products if required.
  • Manage all warranty claim submission, resubmit claims if required and ensure appropriate action is completed.
  • Coordinate with account departments and settle all warranty claims.
  • Prepare documents for all warranty audits as per OEM recommendation
  • Manage and upkeep of a warranty parts store in line with OEM manufacturers specification
  • Maintain records of customer details and warrantor references.
Qualification and Experience

  • Minimum of grade 1 2+ years' experience in warranty
  • Proficient in office programs
  • Ability to work with a minimum direct supervision
  • Skilled on various workshop DMS

Salary:
From R18 000,00 per month


Application Question(s):

  • Do you have your own vehicle?

Experience:

Automotive Warranty: 2 years (required)
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